Subject: Undeliverable: Fwd: Item repair request WWD 8257055087
From: <[email-masked]>
To: <[email-masked]>
Date: Sun, 14 Aug 2022 10:28:23 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
Md.Ansari1 wasn't found at landmarkgroup.com.
nikhil.bishnoi  Office 365      Md.Ansari1
Action Required                 Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   8/14/2022 10:28:16 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Fwd: Item repair request WWD 8257055087

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email-masked] not found by SMTP address lookup
DSN generated by:       DBBPR09MB4700.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       8/14/2022
10:28:17 AM     mail.lsmindia.com       mail.lsmindia.com       ESMTP   1 sec
2       8/14/2022
10:28:17 AM     mail.lsmindia.com       localhost       ESMTP   *
3       8/14/2022
10:28:17 AM     localhost       mail.lsmindia.com       ESMTP   *
4       8/14/2022
10:28:18 AM     mail.lsmindia.com       localhost       ESMTP   1 sec
5       8/14/2022
10:28:19 AM     localhost       mail.lsmindia.com       ESMTP   1 sec
6       8/14/2022
10:28:20 AM     mail.lsmindia.com       AM7EUR03FT012.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       8/14/2022
10:28:21 AM     AM7EUR03FT012.eop-EUR03.prod.protection.outlook.com     AM6P192CA0047.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       8/14/2022
10:28:21 AM     AM6P192CA0047.EURP192.PROD.OUTLOOK.COM  DBBPR09MB4700.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Sun, 14 Aug 2022 03:28:16 -0700 (MST)
From: Nikhil Bishnoi <[email-masked]>
To: [email-masked]
CC: [email-masked],
        Arunava Mitra <[email-masked]>,
        Manish Kumar <[email-masked]>,
        Nikhil Bishnoi <[email-masked]>,
        Samer Salmeh <[email-masked]>,
        wasim qureshi <[email-masked]>,
        Escalations Dxbteam <[email-masked]>
Subject: Fwd: Item repair request WWD 8257055087

Subject: Fwd: Item repair request WWD 8257055087
From: Nikhil Bishnoi <[email-masked]>
To: [email-masked]
Cc: [email-masked], Arunava Mitra <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, wasim qureshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 14 Aug 2022 03:28:16 -0700 (MST)

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Kindly assist us to get an update.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "murugapandian mani" <[email-masked]>
To: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Md Ansari1" <[email-masked]>, "Arunava Mitra" <[email-masked]>
Cc: "Escalations Dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "wasim qureshi" <[email-masked]>
Sent: Monday, 27 June, 2022 11:23:02
Subject: RE: Item repair request WWD 8257055087

++++++@Arunava Mitra<mailto:[email-masked]>

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Monday, June 27, 2022 8:32 AM
To: Apoorv Joshi <[email-masked]>; Tejinder Singh <[email-masked]>; Md Ansari1 <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: RE: Item repair request WWD 8257055087

Hi @Apoorv Joshi<mailto:[email-masked]>

Please follow the current escalation matrix.

+ @Md Ansari1<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> Please have a look into this.

Thanks & Regards,
 [Shape    Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 24, 2022 6:41 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Item repair request WWD 8257055087

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Tejinder,

Apologies for the earlier mail. Kindly assist with the below concern.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 June, 2022 20:08:52
Subject: Fwd: Item repair request WWD 8257055087

Hi Tejunder,

With regards to the below mentioned request, please arrange an inspection team to check the issue and also for the repair of the item.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 June, 2022 15:39:03
Subject: Item repair request WWD 8257055087

Hi Team,

 Problem Statement: Request for items repair

Order date: Apr 30, 2021
Order number: 8257055087
Tracking number: 16537428257055087
Child Ticket:4508291

Assistance Required: sending the inspection team.
Issue Description: the customer contacted us informing that the item (162788696 - - Warner King Bed with Hydraulic Storage - 180x200 cm) have issues and it  suddenly goes open and asked for the maintenance of the item, kindly check the attached photo and send the inspection team.

 Best Regards,
Samer

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