Subject: Re: Call back request: wrong item delivered
From: Manish Kumar <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>
Cc: Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Loujain <[email-masked]>, Nour Hanayneh <[email-masked]>, Ruba Dabbas <[email-masked]>
Date: Tue, 9 Aug 2022 05:05:40 -0700 (MST)

Dear Saeed, 

Thank you for your response. 

Please note that the cusotmer has reported us again that he received wrong item (Different brand) for order id 9580639672 as well and requeting to arrange call back again. 

Kindly note that the customer is very upset and threatening for consumer court hence we request you to arrange a call back on a prioirty. 

Contact number: 0551746879 

Case id 4684744 

Thank you for your help. 

Regards, 
Manish 

From: "Saeed Khawaldeh" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Loujain" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Ruba Dabbas" <[email-masked]> 
Sent: Wednesday, August 3, 2022 9:24:31 PM 
Subject: RE: Call back request: wrong item delivered 

Hi Manish, 

Kindly note that the customer was contacted and issue resolved. He returned the wrong item two days ago and he placed a new order yesterday for the same product and got delivered yesterday as per Hybris. 

Customer only asked to receive the refund ASAP. 

New order :9580639672 

Kind Regards, 

Saeed Al Khawaldeh 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

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From: Manish Kumar [mailto:[email-masked]] 
Sent: Tuesday, August 2, 2022 10:40 AM 
To: Mario Hisham; Saeed Khawaldeh 
Cc: escalations dxbteam; Nikhil Bishnoi; Apoorv Joshi; Loujain Ali. Deeb 
Subject: Call back request: wrong item delivered 

Dear team, 

Please arrange a call back on contact number 0551746879 as per the customer request. 

Wrong item delivered 

Order number: 9580375207 

Order date: Jul 31, 2022 

Item ID: 162983250 

Contact number: 0551746879 

Customer complaining regarding wrong item delivered (Different brand) customer asking for a call back. 

Best Regards. 

Manish