Subject: RE: WWD DAMAGED ITEM: 8121823083
From: Akshay Berry <[email-masked]>
To: Manish Kumar <[email-masked]>, Arunava Mitra <[email-masked]>, Murugapandian Mani <[email-masked]>, Asick Kadher <[email-masked]>
Cc: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Homecentre <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Reddy Prasad <[email-masked]>, Geetanjali Gadpelly <[email-masked]>
Date: Fri, 29 Jul 2022 12:07:12 +0000

@Arunava Mitra<mailto:[email-masked]> @Asick Kadher<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

Reminder on the below.

Order ID:  8121823083
Item ID: 163421520 - - Anri King Bed - 180x200 cm

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]>
Sent: Friday, July 29, 2022 4:05 PM
To: Akshay Berry <[email-masked]>
Cc: Md Ansari1 <[email-masked]>; Arunava Mitra <[email-masked]>; Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Apoorv Joshi <[email-masked]>; Murugapandian Mani <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Homecentre <[email-masked]>
Subject: Re: WWD DAMAGED ITEM: 8121823083

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Akshay,

Please assist us in getting an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Md Ansari1" <[email-masked]<mailto:[email-masked]>>, "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>, "Ahmed Ali MohamedAttala Abdel Salam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Homecentre" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 5, 2022 9:27:37 PM
Subject: RE: WWD DAMAGED ITEM: 8121823083

@Arunava Mitra<mailto:[email-masked]> @Md Ansari1<mailto:[email-masked]>,

Confirm if this is done.

Order ID:  8121823083
Item ID: 163421520 - - Anri King Bed - 180x200 cm

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Akshay Berry
Sent: Monday, June 27, 2022 10:32 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD DAMAGED ITEM: 8121823083

@Arunava Mitra<mailto:[email-masked]> @Md Ansari1<mailto:[email-masked]>,

Update asap.

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 26, 2022 1:58 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Homecentre <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD DAMAGED ITEM: 8121823083

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Akshay,

Please advise if there is any further update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Md Ansari1" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Homecentre" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 24, 2022 4:46:52 PM
Subject: RE: WWD DAMAGED ITEM: 8121823083

Hi @Arunava<mailto:[email-masked]> @Md Ansari1<mailto:[email-masked]>,

Share an update on the below asap.

Order ID:  8121823083
Item ID: 163421520 - - Anri King Bed - 180x200 cm

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 21, 2022 4:40 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD DAMAGED ITEM: 8121823083

Dear @Mohammad Shababe Quamar<mailto:[email-masked]>

First of all will send our team to investigate the damaged either customer end or due to quality issue then only we can take necessary steps for that.

Best Regards & Thanks,
MD ALAMGIR ANSARI

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 8:08 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD DAMAGED ITEM: 8121823083

Looping in @Md Ansari1<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> Please have a look into this.

@Apoorv Joshi<mailto:[email-masked]> Please follow the update escalation matrix, which already shared.

Thanks & Regards,
 [Shape    Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 19, 2022 2:26 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD DAMAGED ITEM: 8121823083

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Tejinder,

Please assist with the below query. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 June, 2022 15:29:34
Subject: WWD DAMAGED ITEM: 8121823083

Hi Team,

Problem Statement:  WWD DAMAGED ITEM

Order Date :  Jan 2, 2022
Order ID:  8121823083
Tracking ID: 18164508121823083
Item ID: 163421520 - - Anri King Bed - 180x200 cm

Assistance Required: Damaged Item Received
Issue Description: Customer emailed us informing that he/she received the item on 1/24/22 1:46 PM but the item which they received is damaged, customer also provided us the picture of damaged item.
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com