Subject: RE: Amount deducted for On Validation cancelled order - 7377630094 & 7377654555
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, rossana rass <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Wed, 27 Jul 2022 10:00:25 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Mohammed Abdulla

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Wednesday, 27 July, 2022 10:05 AM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Elbadri <[email-masked]>; rossana rass <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: RE: Amount deducted for On Validation cancelled order - 7377630094 & 7377654555

Hi @[email-masked]'<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 9.7

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

7/6/2022 13:04

'677950

'BENEFIT

'452153

1 - Purchase

'048

'9.7

'CAPTURED

'00

'7377630094

'202218799066803

'218717246161

'7

'88.201.16.246

'05bf2935-e8bd-481b-b55f-9605f20fe72e

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 26, 2022 8:29 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; rossana rass <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deducted for On Validation cancelled order - 7377630094 & 7377654555

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 26, 2022 2:26 PM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; rossana rass <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deducted for On Validation cancelled order - 7377630094 & 7377654555

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 26, 2022 1:41 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; rossana rass <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted for On Validation cancelled order - 7377630094 & 7377654555

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 9.7

@Nikhil Bishnoi<mailto:[email-masked]> order 7377654555 not in the benefit report hence not process the refund for the same.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

7/6/2022 13:04

'677950

'BENEFIT

'452153

1 - Purchase

'048

'9.7

'CAPTURED

'00

'7377630094

'202218799066803

'218717246161

'7

'88.201.16.246

'05bf2935-e8bd-481b-b55f-9605f20fe72e

'BENEFIT

Thanks & Regards,
Zeeshan
________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 25, 2022 6:24 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; rossana rass <[email-masked]<mailto:[email-masked]>>
Subject: Amount deducted for On Validation cancelled order - 7377630094 & 7377654555

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Problem Statement: On validation cancelled.

Order Date: July 06, 2022
Order ID: 7377630094 & 7377654555
Deduction Amount: BHD 9.70
Deduction Date: July 06, 2022
Payment Mode: BENEFIT
Transaction Ref: 2022/07/AUB/PG/92

Assistance Required: Process the refund.

Issue Description: As per customer confirmation, the amount has been deducted from her account.

Please check and do the needful.

Regards,
Nikhil.

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