Subject: Re: Deduction against on validation cancelled order: 7371806407
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Loujain <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 27 Jul 2022 02:38:04 -0700 (MST)

Hi Team, 

The customer has shared the bank statement with us (PFA) and there is no credit showing for BHD 47.46. Kindly assist to share a confirmation for the same. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Loujain" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Wednesday, 13 July, 2022 17:19:12 
Subject: RE: Deduction against on validation cancelled order: 7371806407 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Mohammed Abdulla 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Wednesday, 13 July, 2022 1:48 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Loujain <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: RE: Deduction against on validation cancelled order: 7371806407 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 47.46 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

5/27/2022 20:32 	

'677950 	

'BENEFIT 	

'643603 	

1 - Purchase 	

'048 	

'47.46 	

'CAPTURED 	

'00 	

'7371806407 	

'202214736360888 	

'214715953227 	

'7 	

'109.161.214.93 	

'5d267ae5-4099-4902-8543-0f2157b4005e 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 13, 2022 12:57 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction against on validation cancelled order: 7371806407 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 13, 2022 10:24 AM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction against on validation cancelled order: 7371806407 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 12, 2022 9:04 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deduction against on validation cancelled order: 7371806407 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 47.46 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

5/27/2022 20:32 	

'677950 	

'BENEFIT 	

'643603 	

1 - Purchase 	

'048 	

'47.46 	

'CAPTURED 	

'00 	

'7371806407 	

'202214736360888 	

'214715953227 	

'7 	

'109.161.214.93 	

'5d267ae5-4099-4902-8543-0f2157b4005e 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 10, 2022 2:53 PM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Deduction against on validation cancelled order: 7371806407 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Team, 

Problem Statement: Deducted Amount 

Order ID: 7371806407 

Order Date: May 27, 2022 

Payment mode: Benefit 
Amount: BHD 47.46 

Assistance Required: Process The Refund 

Issue Description: The order has not been placed successfully and it went on validation canceled, but the customer contacted us and shared a bank statement confirming that the amount has been deducted. Please check and do the needful. 

Best Regards, 
Manish 

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