Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 22 Jul 2022 09:17:49 -0700 (MST)

Hi Team, 

Please assist with the refund confirmation. The customer is complaining that he has not received the refund. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, 16 July, 2022 13:40:16 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888 

Hi Team, 

Kindly share with us the refund confirmation as the customer is coming back to us complaining that he has not received the refund. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, 14 July, 2022 15:13:49 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888 

Hi Team, 

Kindly share with us the refund confirmation as the customer is coming back to us complaining that he has not received the refund. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Tuesday, 12 July, 2022 15:06:26 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888 

Hi Zeeshan, 

Kindly share with us the refund confirmation as the customer keeps coming back to us for the refund. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Sunday, 10 July, 2022 16:19:19 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888 

Dear Zeeshan, 

Thank you for the update. 

We request you to please confirm if the refund has been done so that we can inform the same to the customer in order to close this case. 

Thank you for your help. 

Regards, 
Manish 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Friday, July 8, 2022 7:06:03 PM 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888 

Hi Manish, 

Both the orders have already been sent to Credimax team to process the refund. 

Thanks & Regards, 
Zeeshan 

From: Manish Kumar <[email-masked]> 
Sent: Friday, July 8, 2022 1:38 PM 
To: Zeeshan Mohammad(TCS) <[email-masked]> 
Cc: Mohmed Ghadiyali <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 and 7375401888 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Dear Zeeshan, 

Please assist us to close the below request as the customer is chasing us on it. 

Kindly also note customer is chasing us for the below 2 orders. 

7374655144 - 22.06 

7375401888 - 30.32 

Thank you for your help. 

Regards, 
Manish 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Wednesday, July 6, 2022 12:56:05 PM 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 

Hi Mohmed, 

Please find benefit details for 7375401888 below. 

	Received Time 	Terminal ID 	Brand ID 	Authorization Code 	Action 	Currency Code 	Trans. Amount 	Result Code 	Host Response 	Mer. TrackID 	TranId 	Ref. Id 	ECI 	IP Address 	UDF1 	UDF2 
	6/24/2022 13:32 	'677950 	'BENEFIT 	'167687 	1 - Purchase 	'048 	'30.32 	'CAPTURED 	'00 	'7375401888 	'202217566625794 	'217556834635 	'7 	'84.255.184.231 	'a88e721d-29ce-42d5-8bf5-c8c7ca140d4e 	'BENEFIT 

Thanks & Regards, 
Zeeshan 

From: Mohmed Ghadiyali <[email-masked]> 
Sent: Sunday, July 3, 2022 6:20 PM 
To: Zeeshan Mohammad(TCS) <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: RE: Amount debited for On Validation Cancelle order - 7374655144 

Hi [ mailto:[email-masked] | 
@Zeeshan Mohammad(TCS) ] 

Please provide the benefit details for these transactions 

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil <[email-masked]> 
Sent: Sunday, July 3, 2022 4:46 PM 
To: Mohmed Ghadiyali <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]> 
Subject: RE: Amount debited for On Validation Cancelle order - 7374655144 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 3, 2022 3:55 PM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount debited for On Validation Cancelle order - 7374655144 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 3, 2022 2:59 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 

7374655144 - 22.06 

7375401888 - 30.32 

Note: [ mailto:[email-masked] | @Mohmed Ghadiyali ] Kindly check order # 7374655144 if you have sent this to credimax team earlier or not as I already shared the details to process refund in the below mail thread. 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 2, 2022 3:43 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mohamed, 

Kindly assist us validate the deduction on both order id 7374655144 and 7375401888. 

Order Date: June 18, 2022 

Order ID: 7374655144 

Deduction Amount: BHD 22.06 

Deduction Date: June 18, 2022 

Payment Mode: BENEFIT. 

Order Date: June 26, 2022 

Order ID: 7375401888 

Deduction Amount: BHD 30.32 

Deduction Date: June 24, 2022 

Payment Mode: BENEFIT. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 23, 2022 2:58:05 PM 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 

Dear Zeeshan, 

A gentle reminder on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 20, 2022 2:27:28 PM 
Subject: Re: Amount debited for On Validation Cancelle order - 7374655144 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 22.06 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

6/18/2022 20:39 	

'677950 	

'BENEFIT 	

'514256 	

1 - Purchase 	

'048 	

'22.06 	

'CAPTURED 	

'00 	

'7374655144 	

'202216936994203 	

'216956659110 	

'7 	

'88.201.58.161 	

'a88e721d-29ce-42d5-8bf5-c8c7ca140d4e 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 19, 2022 4:46 PM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount debited for On Validation Cancelle order - 7374655144 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Problem Statement: On validation cancelled. 

Order Date: June 18, 2022 

Order ID: 7374655144 

Deduction Amount: BHD 22.06 

Deduction Date: June 18, 2022 

Payment Mode: BENEFIT. 

Assistance Required: Process the refund. 

Issue Description: As per customer confirmation, the amount has been deducted from her account. 

Please check and do the needful. 

Regards, 

Apoorv. 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com