Subject: FW: Update UAE Lastmile Escalation Matrix(OLM+3PL) - Jul 22
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 21 Jul 2022 10:45:14 +0000

Please take note on the below.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Ashish Karini <[email-masked]>
Sent: Thursday, July 21, 2022 2:24 PM
To: HCUAECCC <[email-masked]>; Escalations Dxbteam <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Mohamed Yassin <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: OLMUAE OPS <[email-masked]>; Gaurav Khemka <[email-masked]>; Peter Dsouza <[email-masked]>; Anand Nukala <[email-masked]>
Subject: Update UAE Lastmile Escalation Matrix(OLM+3PL) - Jul 22

Dear CS Teams

Please find attached the Internal escalation Matrix for UAE.

UAE Lastmile Escalation Matrix

Name
Email Id
Own Lastmile(OLM)
Rest Of Abu Dhabi
Hub Email
[email-masked]<mailto:[email-masked]>
Sameer Hasan
[email-masked]<mailto:[email-masked]>
Anand Nukala
[email-masked]<mailto:[email-masked]>
Abu Dhabi
Hub Email
[email-masked]<mailto:[email-masked]>
Mani Choudhury
[email-masked]<mailto:[email-masked]>
Vijay Pokhriyal
[email-masked]<mailto:[email-masked]>
Muzahir Abbas
[email-masked]<mailto:[email-masked]>
Aramex
Escalation 1
Sana ali
[email-masked]<mailto:[email-masked]>
Escalation 2
Ahmad Alawneh
[email-masked]<mailto:[email-masked]>
Escalation 3
Sanad
[email-masked]<mailto:[email-masked]>
Escalation 4
Fadi Kasem
[email-masked]<mailto:[email-masked]>
Shipa
Escalation 1
Shipa Support
[email-masked]<mailto:[email-masked]>
Escalation 2
Rachael Chritstalite
[email-masked]<mailto:[email-masked]>
Escalation 3
Eslam Elfeky
[email-masked]<mailto:[email-masked]>
Escalation 4
Yosser Ben
[email-masked]<mailto:[email-masked]>
EMI Post
Escalation 1
Antony Markose
[email-masked] <mailto:[email-masked]>
Escalation 2
Mehaboob Ayub
[email-masked]<mailto:[email-masked]>
Escalation 3
Vivek Soans
[email-masked]<mailto:[email-masked]>
Escalation 4
Abdullatheef
[email-masked] <mailto:[email-masked]>
For all 3PL partners
Level 2
Sridhar Katta
[email-masked]<mailto:[email-masked]>
UAE LMG Lastmile Team
Level 2
Ashish Karini
[email-masked]<mailto:[email-masked]>
Level 3
Peter Dsouza
[email-masked]<mailto:[email-masked]>

Regards

Ashish Kumar Karini
Manager - Ecommerce Operations
Mob - 971 525585024 , Dir - 971 45174474

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