Subject: RE: Call back request - 9578587357
From: Saeed Khawaldeh <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Wed, 20 Jul 2022 16:11:16 +0000

Hi Nikhi,

Customer has been contacted and we talked to him regarding the late delivery issue.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Nikhil Bishnoi [mailto:[email-masked]]
Sent: Wednesday, July 20, 2022 2:49 PM
To: Saeed Khawaldeh; Mario Hisham
Cc: Escalations Dxbteam; Apoorv Joshi; Manish Kumar; Elbadri
Subject: Call back request - 9578587357

Hi Team,

The customer is irate because of the the late delivery. He is complaining that the courier called him and asked for the location and once the location was shared, the driver informed him that he don't do delivery for this location and informed that the delivery will be arranged later.

He is coming on chat daily and after escalation the shipment is Out for Delivery. Now, he is telling that he wants the refund immediately and if not processed then arrange a call back from the manager.

Kindly arrange a call back to the below details:

Name: Phillip Doman
Mobile No: 0523158190

Thank you for your help.

Regards,
Nikhil.