Subject: RE: Refund complaint - 1668139221
From: Akramullah Khan <[email-masked]>
To: Ansari Mustak <[email-masked]>, Riyas Muhammad <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Elbadri <m
Date: Mon, 18 Jul 2022 15:24:43 +0000

Dear All,

Kindly find the ticket for refund.

Akram Ullah Khan
Executive - MIS
Landmark Group Oman
Mobile CUG No : +968-94495050
Direct Lan No    : +968-22085943
Oasis Mall, Al Khuwair, Madinat Qaboos Street.

Public
From: Ansari Mustak <[email-masked]>
Sent: Wednesday, July 13, 2022 2:34 PM
To: Riyas Muhammad <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Akramullah Khan <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Refund complaint - 1668139221

Dear All,

Refund approved.

@Akramullah Khan<mailto:[email-masked]> pls do the needful for Cscockpit request

Thanks and Regards,
Mustak Ansari - 96440010
From: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 13, 2022 1:21 PM
To: Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund complaint - 1668139221

Dear Mustak,

Refund initiated.

Dear @Nikhil Bishnoi<mailto:[email-masked]>,

Further to below mail please check with IT why ticket was not auto generated for subject order cancellation.

Regards
Riyas | Landmark Oman

From: Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2022 12:57
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund complaint - 1668139221

Dear Riyas,

Order is full cancel but auto Ticket Pool not created.

I am getting an error while creating the ticket Pool I have already raised concern to Support team.

Mean time please initiate Refund from your end in omannet portal.

Akram Ullah Khan
Executive - MIS
Landmark Group Oman
Mobile CUG No : +968-94495050
Direct Lan No    : +968-22085943
Oasis Mall, Al Khuwair, Madinat Qaboos Street.

Public
From: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 13, 2022 10:44 AM
To: Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund complaint - 1668139221

Dear Akram,

Please check this

Regards
Riyas | Landmark Oman

From: Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2022 09:33
To: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund complaint - 1668139221

Dear Riyas,

Pls check and do the needful

Thanks and Regards,
Mustak Ansari - 96440010
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 12, 2022 12:15 PM
To: Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund complaint - 1668139221

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Ansari,

Kindly assist us to get this resolved. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 July, 2022 11:55:46
Subject: Refund complaint - 1668139221

Hi Ansari,

With regards to Order ID 1668139221, the customer is complaining that his debit was not reversed for the cancelled order. The customer has shared the bank statement with us.

Kindly assist us with the refund confirmation. Thank you for your help.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com