Subject: Re: Order not placed, amount deducted
From: Reddy Prasad <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: "Rahul Nerkar (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <Priyanka
Date: Sat, 16 Jul 2022 02:08:41 +0000

Hi

Please confirm if statement of account is provided

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Nikhil Bishnoi <[email-masked]>
Sent: Friday, July 15, 2022 2:00:55 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Reddy Prasad <[email-masked]>; Rahul Nerkar (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; MOHAMMED ALMUSTAFA <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: Re: Order not placed, amount deducted

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Shababe,

Well noted. Checking with the customer.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Shababe Quamar" <[email-masked]>
To: "Nikhil Bishnoi" <[email-masked]>, "Reddy Prasad" <[email-masked]>
Cc: "Rahul Nerkar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "MOHAMMED ALMUSTAFA" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]>
Sent: Wednesday, 13 July, 2022 15:22:58
Subject: RE: Order not placed, amount deducted

Hi @Nikhil Bishnoi<mailto:[email-masked]>

Please check once again with the customer, regarding the refund, refund did not process into the customer's account, then pls ask to share the last 3-month bank statements.

Thanks & Regards,

 [Shape    Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Nikhil Bishnoi <[email-masked]>
Sent: Wednesday, July 13, 2022 12:11 PM
To: Mohammad Shababe Quamar <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; MOHAMMED ALMUSTAFA <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: Re: Order not placed, amount deducted

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Shababe/Reddy,

Kindly assist us to get an update on the below concern. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 11 July, 2022 14:59:44
Subject: Re: Order not placed, amount deducted

Dear Shababe,

Please assist us with further updates on the below request.

Thank you for your help.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 10, 2022 1:40:20 PM
Subject: Re: Order not placed, amount deducted

Dear Ready,

Please assist us with further updates on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 12:14:49 PM
Subject: Re: Order not placed, amount deducted

Can you check in bank statement if we have received the money

Get Outlook for iOS<https://aka.ms/o0ukef>

________________________________

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 9:26:25 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed, amount deducted

Dear Reddy Sir,

No records found on KPAY.

As per mentioned transaction ID -114855018824 & Transaction date 29/05/2021 in screen shot. I have search on KPAY no records found.

Regards,

Rahul Nerkar.

________________________________

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 10:24 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed, amount deducted

Dear @Rahul Nerkar (TCS)<mailto:[email-masked]>

Can you please check and do the refund.

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 8:28 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed, amount deducted

Hi @Reddy Prasad<mailto:[email-masked]>

This case is pending from long times, customer is chasing on daily, your approval required to process the manual refund.

Bank statement and amount deduction reference number attached.

Thanks & Regards,

 [Shape    Description automatically generated with medium confidence]

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi [email-masked]<mailto:[email-masked]>
Sent: Monday, July 4, 2022 10:21 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed, amount deducted

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Shababe,

KIndly check and advise on the below case and help us to close this.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 29, 2022 6:05:50 PM
Subject: Re: Order not placed, amount deducted

Dear Shababe,

Please advise us on the below request to close this case.

Regards,
Manish

________________________________

From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>
Cc: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 5:54:30 PM
Subject: RE: Order not placed, amount deducted

Hi Reddy,

Please find the attached amount deducted from customer account, and bank also given the reference number. If there is any chance, we can escalate with bank to get more details of deduction.

Thanks & Regards,

 [Shape    Description automatically generated with medium confidence]

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 1:15 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed, amount deducted

Dear Shababe

Please confirm how do we close it

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 8:28 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed, amount deducted

Hi @Reddy Prasad<mailto:[email-masked]> @Geetanjali Gadpelly<mailto:[email-masked]>

Below mention case is On validation cancellation, amount deducted from customer account, however order did not process and not showing in Hybris, I have checked with Rahul regarding transaction history, there no record showing in KPAY, so please help us to close this case.

Thanks & Regards,

 [Shape    Description automatically generated with medium confidence]

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 25, 2022 4:25 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed, amount deducted

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Shababe,

Please assist us get the further update on the below request in order to get this case closed.

Thank you for your help.

Regards,

Manish

________________________________

From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 6:16:42 PM
Subject: RE: Order not placed, amount deducted

Hi @Rahul Nerkar (TCS)<mailto:[email-masked]>

Please check with KPAY Team to get more information, as customer already shared the transaction detail.

Thanks & Regards,

 [Shape    Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 3:04 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed, amount deducted

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Shababe,

Please advise us further as we are not able to locate these order on hybris and as per the below response no records found on KPAY and the customer is still following up with us for his refund.

Order numbers: (8265152456), (8265156049)

Issue description: customer tried to placed an order on 21/05/2021 but the order isn't placed and it's not showing in hybris, but the amount deducted from the customer.

Thank you for your help.

Regards,

Manish

________________________________

From: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 4:09:12 PM
Subject: Re: Order not placed, amount deducted

Dear Manish,

No records found on KPAY.

As per mentioned transaction ID -114855018824 & Transaction date 29/05/2021 in screen shot. I have search on KPAY no records found.

Regards,

Rahul Nerkar.

________________________________

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 20, 2022 12:17 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMED ALMUSTAFA <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed, amount deducted

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Rahul,

Please advise on the below request and also note that we are not able to locate any order on Hybris.

Thank you for your help.

Regards,

Manish

________________________________

From: "MOHAMMED ALMUSTAFA" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 16, 2022 3:14:50 PM
Subject: Order not placed, amount deducted

Hi team,

Order numbers: (8265152456), (8265156049)

Issue description: customer tried to placed an order on 21/05/2021 but the order isn't placed and it's not showing in hybris, but the amount deducted from the customer.

Please check the attached image for the transaction number and details.

Best regards.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com