Subject: RE: Damaged item: call back request
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Aya Saoud" <[email-masked]>
Date: Mon, 11 Jul 2022 19:35:04 +0000

Hi Manish,

The customer was contacted and she refusing to return the item as she wants to replace it.

We have tried to convince her to return it back but she refused and said she wants to replace it and she will raise a complaint to the MOC.

We will call her tomorrow to try convincing her again and will offer a compensation voucher.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Friday, July 8, 2022 10:43 AM
To: Saeed Khawaldeh; Mario Hisham
Cc: escalations dxbteam; Apoorv Joshi; Nikhil Bishnoi; Aya Saoud
Subject: Damaged item: call back request

Hi Team,

Please arrange a call back for this customer.

Order id: 9575674041

Order date: Jun 26, 2022
Tracking id: FP062622003038
Item id: 163576001

Issue description: The customer wants a call on his contact number, as he received a damaged item (Juniors - Juniors Aberdeen Travel Cot with Mesh Sides), and the return request has been initiated still cx is requesting us for a call back, so please do the needful.

Customer's contact number: 0569145255

Thanks for your help!

Regards,
Aya.