Subject: [JIRA] Jennie Prakash J mentioned you on REL-157620
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Wed, 06 Jul 2022 09:32:54 +0000

Jennie Prakash J *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-157620 Refund rejected - 6152389071 

Jennie Prakash J *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYmRkODdhODQwOGQzNDJiMDk2NjYwZjkyMDM2MDUxMDAiLCJwIjoiaiJ9 )

/

REL-157620 ( https://landmark.atlassian.net/browse/REL-157620?atlOrigin=eyJpIjoiYmRkODdhODQwOGQzNDJiMDk2NjYwZjkyMDM2MDUxMDAiLCJwIjoiaiJ9 )

Refund rejected - 6152389071 ( https://landmark.atlassian.net/browse/REL-157620?atlOrigin=eyJpIjoiYmRkODdhODQwOGQzNDJiMDk2NjYwZjkyMDM2MDUxMDAiLCJwIjoiaiJ9 )
Jennie Prakash J 1:32 PM GST

Hi @nikhil.bishnoi Mentioned Order was placed using the MADA card. Payfort is having issues with refunding the amount in the MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions with them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-157620?atlOrigin=eyJpIjoiYmRkODdhODQwOGQzNDJiMDk2NjYwZjkyMDM2MDUxMDAiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )