Subject: Re: Call back request: Damaged item
From: Manish Kumar <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>
Cc: Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Aya Saoud <[email-masked]>, Ankur Kwatra <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Nour Hanayneh <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Tue, 5 Jul 2022 04:05:58 -0700 (MST)

Dea Saeed, 

Thank you for your response. 

The cx has reported us back and confirmed his contact number 0569145255. 

We request you to please try calling on this contact number. 

Thank you for your help. 

Regards, 
Manish 

From: "Saeed Khawaldeh" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Rawan Barghouth" <[email-masked]> 
Sent: Tuesday, June 28, 2022 9:58:38 PM 
Subject: RE: Call back request: Damaged item 

Hi Manish, 

We have tried to reach the customer three times with no response. 

Kind Regards, 

Saeed Al Khawaldeh 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

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[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Manish Kumar [mailto:[email-masked]] 
Sent: Tuesday, June 28, 2022 5:20 PM 
To: Mario Hisham; Saeed Khawaldeh 
Cc: escalations dxbteam; Aya Saoud; Ankur Kwatra; Nikhil Bishnoi; Apoorv Joshi 
Subject: Call back request: Damaged item 

Hi Team, 

Please help us on the below call back request. 

Order id: 9575674041 

Order date: Jun 26, 2022 

Tracking id: FP062622003038 

Item id: 163576001 

Issue description: The customer wants a call on his contact number, as he received a damaged item (Juniors - Juniors Aberdeen Travel Cot with Mesh Sides), and the return request has been initiated still cx is requesting us for a call back, so please do the needful. 

Customer's contact number: 0569145255 

Thanks for your help! 

Regards, 

Aya.