Subject: Re: Complaint Against our CS call agents
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mario Hisham <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Date: Sat, 2 Jul 2022 06:57:25 -0700 (MST)

Dear Akshay, 

Please assist us to close the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, June 30, 2022 2:22:05 PM 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Any update on the below request. 

Please arrange an apology call for this customer on his contact number 0505160396. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Tuesday, June 28, 2022 7:46:29 AM 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Is there any update for this. Thank you for your help. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 21 June, 2022 08:22:27 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Kindly assist us to get an update for this. Thank you for your help. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, 18 June, 2022 08:11:13 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Kindly assist us to get an update for this. Thank you for your help. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]> 
Sent: Tuesday, 14 June, 2022 09:01:54 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Kindly assist us to get an update for this. Thank you for your help. 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]> 
Sent: Saturday, 11 June, 2022 14:57:27 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Please advise if the customer has been contacted as he is coming back to us via email again and again under ticket id 4396697. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Mario Hisham" <[email-masked]>, "Saeed Khawaldeh" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]> 
Sent: Tuesday, June 7, 2022 7:47:53 PM 
Subject: Re: Complaint Against our CS call agents 

Hi Team, 

Please arrange an apology call for this customer on his contact number 0505160396. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED OMER" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ankur Kwatra" <[email-masked]> 
Sent: Tuesday, June 7, 2022 3:34:30 PM 
Subject: Complaint Against our CS call agents 

Hi Team, 

Problem Statement: Complaint Against our CS call agents 
Customer name: Aseel 
Customer contact number: 0505160396 

Assistance Required: Need Urgent Check on this complain 
Issue Description: The customer contacted us telling that got a rude and unpolite behavior from our customer reservice call agent named "Abdulla" and he got over all bad service for our call agents and asked for a complaint to be raised on this matter, please check the issue and do the needful. 

Best Regards, 
Ahmed Omer