Subject: Re: Request for Call back
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Ankur Kwatra <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Naif <[email-masked]>, Alanzi <[email-masked]>
Date: Mon, 27 Jun 2022 06:42:39 -0700 (MST)

Hi Team, 

Can you please advise on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ali Mkhaimer" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Rawan Barghouth" <[email-masked]> 
Sent: Thursday, June 9, 2022 8:23:59 PM 
Subject: RE: Request for Call back 

Dear All, 

The customer did not answer our attempts but the case was escalated to the SPOC 

Best Regards, 

Ali Al Mkhaimer 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +966 551379140 

E: [ mailto:[email-masked] | mailto:[email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Saeed Khawaldeh 
Sent: Thursday, June 9, 2022 5:39 PM 
To: Ali Mkhaimer <[email-masked]>; Apoorv Joshi <[email-masked]>; Mario Hisham <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; escalations dxbteam <[email-masked]>; Ankur Kwatra <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]> 
Subject: RE: Request for Call back 

Hi Ali, 

Customer is from KSA. 

Kind Regards, 

Saeed Al Khawaldeh 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Ali Mkhaimer 
Sent: Thursday, June 9, 2022 5:27 PM 
To: Apoorv Joshi; Mario Hisham; Saeed Khawaldeh 
Cc: Akshay Berry; Manish Kumar; escalations dxbteam; Ankur Kwatra; Nikhil Bishnoi; MOHAMMED MURSHED 
Subject: RE: Request for Call back 

Hi Saeed, 

You support please 

Best Regards, 

Ali Al Mkhaimer 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +966 551379140 

E: [ mailto:[email-masked] | mailto:[email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Apoorv Joshi [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, June 9, 2022 5:21 PM 
To: Mario Hisham < [ mailto:[email-masked] | [email-masked] ] >; Saeed Khawaldeh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Request for Call back 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mario Hisham" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 June, 2022 15:53:35 
Subject: Re: Request for Call back 

Hi Mario/Ali, 

Can you please check the below and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 26, 2022 5:41:15 PM 
Subject: Re: Request for Call back 

Hi Akshay, 

Can you please assist on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 11, 2022 8:34:59 AM 
Subject: Re: Request for Call back 

Hi Ali, 

Kindly arrange a call back on the below request. 

Name:samha.ahmed 

Phone number : 00966501181171 

Issue description: Customer purchase item from store and the item was damage as the customer tried to exchange the item in store but he couldn't due to manager not available in store.Kindly check and do the needful as the customer request for call back. 

Thank you for your help. 

Regards, 

Manish 

From: "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 7, 2022 12:09:18 PM 
Subject: Request for Call back 

Hi Manish, 

Issue description: Customer purchase item from store and the item was damage as the customer tried to exchange the item in store but he couldn't due to manager not available in store.Kindly check and do the needful as the customer request for call back. 

Name:samha.ahmed 

Phone number : 00966501181171 

Email ID:[email-masked] 

Regards, 

M.Murshed