Subject: Re: Rejected refund: order id 8231501754
From: Manish Kumar <[email-masked]>
To: Rahul Nerkar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Wed, 22 Jun 2022 07:52:20 -0700 (MST)

Dear Rahul, 

I apologise for this and the agent has been already wanred for this error. 

I request you to please advise what action should we take further now in order to get this case closed as the cx is still chasing us for his refund. 

Please find the attached resonse from jira team. 

Thank you for your help. 

Regards, 
Manish 

From: "Rahul Nerkar" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]> 
Sent: Wednesday, June 22, 2022 8:11:45 PM 
Subject: Re: Rejected refund: order id 8231501754 

Dear Manish, 

Shababe Sir already replied for order no.8231501754 - mention case belong to Credit Card payment, why agent still creating ticket in Hybris? 
You are also in that mail please check your mail. 

Hi @Rahul Nerkar (TCS) Please close the ticket, this wrong escalation. 

+++ @Apoorv Joshi @Manish Kumar Below mention case belong to Credit Card payment, why agent still creating ticket in Hybris? 

Thanks & Regards, 

Shababe Quamar 

Dear Shababe Sir, 

Order No. 8231501754 No records found on KPAY 

Regards, 
Rahul Nerkar. 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, June 22, 2022 5:49 PM 
To: Rahul Nerkar (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ankur Kwatra <[email-masked]> 
Subject: Rejected refund: order id 8231501754 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Dear Rahul, 

With respect to the order id 8231501754 as per the jira team response the below refund needs to checked with the finance team and as per the Hybris the refund status is rejected. 

Please check and advise as per the payfort as the refund status is failed. 

Case id 4009698 
Order date: Jan 27, 2021 
Amount: KWD 110 

Jira link: https://landmark.atlassian.net/browse/REL-156964 

Payment Details: 

Card Owner: Joju thomas varkey 
Card number: 442104******4571 
Type: Visa 

Thank you for your help. 

Regards, 
Manish 

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