Subject: RE: KW HC: damaged under warranty item 8109618272
From: Murugapandian Mani <[email-masked]>
To: Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, Manish Kumar <[email-masked]>, Md Ansari1 <[email-masked]>, Hckdelivery Dept <[email-masked]>, Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Wasim Qureshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Tue, 21 Jun 2022 07:43:20 +0000

Dear Arun/Ashick

Pls schedule the visit to the customer place to under the issue and share the feedback here to take it further.
Note:-If possible ,do it today itself.

Regards/Mani

From: Akshay Berry <[email-masked]>
Sent: Tuesday, June 21, 2022 10:33 AM
To: Faraz Lohani <[email-masked]>; Manish Kumar <[email-masked]>; Md Ansari1 <[email-masked]>; Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ankur Kwatra <[email-masked]>
Subject: RE: KW HC: damaged under warranty item 8109618272

@Murugapandian Mani<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]>.

Reminder for the below.

Order Number: 8109618272
Item: 162507900 - - Miles 2-Seater Fabric Sofa

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 13, 2022 5:42 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: RE: KW HC: damaged under warranty item 8109618272

Hi @Md Ansari1<mailto:[email-masked]>,

Please update for the below.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 7, 2022 12:51 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Md Ansari1 <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: RE: KW HC: damaged under warranty item 8109618272

Hi @Md Ansari1<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]>,

Check and update on the below complaint.

Order Number: 8109618272
Item: 162507900 - - Miles 2-Seater Fabric Sofa

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 25, 2022 8:19 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: Re:KW HC: damaged under warranty item 8109618272

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Tejinder,

Kindly assist us on the below request, the issue is also escalated under child ticket id 4187796.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 23, 2022 2:32:53 PM
Subject: damaged under warranty item 8109618272

Hi Team,

Problem statement: Item damaged under warranty

Order Number: 8109618272
Order Created: OCt 26 2022
Tracking id - 17657148109618272
Item: 162507900 - - Miles 2-Seater Fabric Sofa
Assistance Required: Kindly check if the item can be repaired or replaced or a return and refund can be arranged for this item

Issue Description: The customer has reported that the item is under warranty and the upholstery started to go down suddenly and don't feel there is padding at all inside the sofa. There is loose wooden pieces from buttom of the sofa.
Regards,
M.T

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