Subject: Re: Benefit transfer: 7370458691
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, AHMED OMER <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ankur Kwatra <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 7 Jun 2022 13:37:01 +0000

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 28.8

Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
5/16/2022 23:23 '677950 'BENEFIT        '560079 1 - Purchase    '048    '45.68  'CAPTURED       '00     '7370458691     '202213616297732        '213615607111   '7      '88.201.95.42   '174585de-77c2-467e-8856-0792dfb0d352   'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, June 7, 2022 2:07 PM
To: Zeeshan Mohammad(TCS) <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ankur Kwatra <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Benefit transfer: 7370458691

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Hi Zeeshan,

Please assist us to get an update. Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ankur Kwatra" <[email-masked]>
Sent: Thursday, 2 June, 2022 16:23:28
Subject: Re: Benefit transfer: 7370458691

Hi Zeeshan,

Please assist on on the below request as the amount has already been removed from My Credit.

Thank you for your help.

Regards,
Manish

________________________________
From: "AHMED OMER" <[email-masked]>
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>
Sent: Sunday, May 22, 2022 4:45:53 PM
Subject: Request Approval to change the refudn from customer "my credit" to bank account

Hi Team,

Ticket number (4381858)

Order number: 7370458691

Refund value: 28.8 BHD

Assistance Required: Benefit transfer

Issue Description: The customer contacted us informing that the refund value has been initiated to her "my credit" and not to her original Payment method which is (BENEFIT), please check the issue, and shared with us the approval to change the refund method for this order.

Best Regards,
Ahmed Omer

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