Subject: RE: Call back request
From: Ali Mkhaimer <[email-masked]>
To: Manish Kumar <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "AHMED OMER" <[email-masked]>, Ankur Kwatra <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Sat, 4 Jun 2022 15:54:33 +0000

Dear Mansih,

As mentioned several times previously for call back cases, please share it directly to my colleagues Saeed and Mario

@saeed @Mario  FYKA please

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Saturday, June 4, 2022 5:57 PM
To: Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; AHMED OMER <[email-masked]>; Ankur Kwatra <[email-masked]>
Subject: Re: Call back request

Hi Ali,

Please confirm if the needful has been done in order to close the below case.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 1, 2022 9:45:28 PM
Subject: Call back request

Hi Team,

Customer contact number: +971-551641050
Customer name: Sreekumar Nair

Case id - 4240464
The store gave the Cx coupon gift and informed him the voucher is valid at all domino's stores in uae, when he tried to produced the vouchers at at store in hamdan they refused it and they asked to used it online orders, When he tried to ordering through online its shown that 25AED OFF Value discount - Valid on Medium and Large hand tossed Pizzas Only Target product: Peperoni Pizza.
​
The customer call us and he called Domino's Customer Support and they reject the complain and ask him to check our support, he is so upset and he mention that we give him the voucher so he need the solution from us.

Regards,
Manish