Subject: Re: Call back request
From: Manish Kumar <[email-masked]>
To: navin tiwari1 <[email-masked]>, jainul hussain <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>, Mario Hisham <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>, Aya Saoud <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Nour Hanayneh <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Date: Wed, 1 Jun 2022 02:46:33 -0700 (MST)

Hi Navin / Jainul, 

Please advise us here to get the customer issue resolved. 

Thank you for your help. 

Regards, 
Manish 

From: "Saeed Khawaldeh" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]>, "Mario Hisham" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Aya Saoud" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "navin tiwari1" <[email-masked]>, "jainul hussain" <[email-masked]> 
Sent: Monday, May 30, 2022 8:56:38 PM 
Subject: RE: Call back request 

Dear Manish, 

Customer has been contacted twice from our side regarding this. 

We apologized to him and did the needful, but he still insisted on having compensation. 

Looping @Navin & @Jainul 

We need to have someone from the retail team contact the customer please, he is insisting to have compensation. 

Kind Regards, 

Saeed Al Khawaldeh 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Ali Mkhaimer 
Sent: Monday, May 30, 2022 3:50 PM 
To: Saeed Khawaldeh; Mario Hisham; Manish Kumar 
Cc: Apoorv Joshi; Nikhil Bishnoi; Ankur Kwatra; Aya Saoud; escalations dxbteam; Manish Kumar; Mohammad Tarabishi; Rawan Barghouth; Nour Hanayneh 
Subject: RE: Call back request 

Dear Team, 

FYKA 

Dear Manish, 

For such cases please share direct with my college’s 

Saeed Khawaldeh [ mailto:[email-masked] | [email-masked] ] 

Mario Hisham [ mailto:[email-masked] | [email-masked] ] 

Best Regards, 

Ali Al Mkhaimer 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +966 551379140 

E: [ mailto:[email-masked] | mailto:[email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Manish Kumar [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, May 30, 2022 9:39 AM 
To: Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; Aya Saoud < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Call back request 

Hi Ali, 

Kindly arrange a call back on the below request. 

Customer: 971-50-9276907 

Email: [ mailto:[email-masked] | [email-masked] ] 

Case id 4153366 

Customer reported us that he was not treated well by staff employee named Mr. Joraha. on 09042022 located World Trade Center Mall, Abu Dhabi. He did not assist him at all and was very rude with him. staff threatened him at least 4 times and he kept on saying, let go outside and settle the matter there, he was threatening the customer. Customer was asking about the sizes, he should say directly he don’t know or will check. 

The staff of the outlet were very careless as the customer screamed to get assistance from the supervisor. Finally a supervisor came after 15 minutes. Mr Deny Vargehese and Sharjil Baloch who tired to pacify him. Even in front of him, he continued harassing and threatening the customer. he have never come across this type of harassment and mental torture from a staff who has not been teach how to treat with a customer. 

In conclusion, customer wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle to him that too on the month of Ramadan. Kindly do needful . 

Regards, 
Manish