Subject: Drop payment
From: Manish Kumar <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ziena Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Tue, 31 May 2022 05:05:36 -0700 (MST)

Hi Zeeshan, 

Please check and assist us on the below request. 

The customer said that she tried to place an order but the order has not been placed successfully but the amount has been deducted, through this Transaction ID 425997 and she\he contacted with her\his bank and they informed her\him that the amount has been deducted, so please check and advise. 

Case id - 4403973 

a. Amount deducted. - BD 5.500 
b. Date of deduction - 25/05/2022 
c. Email address - [email-masked] 
d. Authorization code/card number - 425997 
e. The last 4 digits of the card 6594 

Thanks for your help! 

Regards,