Subject: Call back request
From: Manish Kumar <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>, Aya Saoud <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 29 May 2022 23:38:49 -0700 (MST)

Hi Ali, 

Kindly arrange a call back on the below request. 

Customer: 971-50-9276907 
Email: [email-masked] 

Case id 4153366 

Customer reported us that he was not treated well by staff employee named Mr. Joraha. on 09042022 located World Trade Center Mall, Abu Dhabi. He did not assist him at all and was very rude with him. staff threatened him at least 4 times and he kept on saying, let go outside and settle the matter there, he was threatening the customer. Customer was asking about the sizes, he should say directly he don’t know or will check. 

The staff of the outlet were very careless as the customer screamed to get assistance from the supervisor. Finally a supervisor came after 15 minutes. Mr Deny Vargehese and Sharjil Baloch who tired to pacify him. Even in front of him, he continued harassing and threatening the customer. he have never come across this type of harassment and mental torture from a staff who has not been teach how to treat with a customer. 

In conclusion, customer wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle to him that too on the month of Ramadan. Kindly do needful . 

Regards, 
Manish