Subject: Re: Damage WWD 8118731789
From: Apoorv Joshi <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 20 May 2022 01:43:27 -0700 (MST)

Hi Tawfik, 

Have you forgotten the process? Please raise child ticket to HC KW Warehouse escalation group for this along with images. If you are not getting an update then raise to dxbteam via child ticket. 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, May 20, 2022 2:03:40 PM 
Subject: Damage WWD 8118731789 

Hi team, 

Kindly check and do the needful. 

Problem Statement: Damage WWD 

Order Date : Dec 12, 2021 
Order ID: 8118731789 
Tracking ID: 17965808118731789 
Item ID : 161937183 - - Senato 3-Seater Velvet Sofa Bed 

Assistance Required: Kindly check and advise if the item can be repaired or replaced. 

The customer has confirmed he had received a damaged item please check the attachment 

Regards 

M.T