Subject: RE: Dedction against onvalidation cancelled orders
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Ankur Kwatra <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Arthar Mubark" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Thu, 19 May 2022 10:43:27 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Wednesday, May 18, 2022 5:40 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Ankur Kwatra <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Arthar Mubark <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: RE: Dedction against onvalidation cancelled orders

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

7366036895 BHD 13.5
7365988083 BHD 12.4

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

4/15/2022 22:00

'677950

'BENEFIT

'132091

1 - Purchase

'048

'13.5

'CAPTURED

'00

'7366036895

'202210575384566

'210554665738

'7

'88.201.6.136

'3500899f-0aee-49ef-86bb-c2af574fb4b7

'BENEFIT

4/15/2022 15:32

'677950

'BENEFIT

'093001

1 - Purchase

'048

'12.4

'CAPTURED

'00

'7365988083

'202210512989444

'210554655955

'7

'89.148.6.117

'3500899f-0aee-49ef-86bb-c2af574fb4b7

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 18, 2022 5:16 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Arthar Mubark <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Dedction against onvalidation cancelled orders

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 18, 2022 4:18 PM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Arthar Mubark <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Dedction against onvalidation cancelled orders

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 18, 2022 3:57 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Arthar Mubark <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Dedction against onvalidation cancelled orders

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD-

7366036895 BHD 13.5
7365988083 BHD 12.4

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

4/15/2022 22:00

'677950

'BENEFIT

'132091

1 - Purchase

'048

'13.5

'CAPTURED

'00

'7366036895

'202210575384566

'210554665738

'7

'88.201.6.136

'3500899f-0aee-49ef-86bb-c2af574fb4b7

'BENEFIT

4/15/2022 15:32

'677950

'BENEFIT

'093001

1 - Purchase

'048

'12.4

'CAPTURED

'00

'7365988083

'202210512989444

'210554655955

'7

'89.148.6.117

'3500899f-0aee-49ef-86bb-c2af574fb4b7

'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 18, 2022 11:23 AM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Arthar Mubark <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Dedction against onvalidation cancelled orders

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Muhsin,

Please assist us in closing the below cases.
The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot.

Order id - 7366036895
Payment mode - Benefit
Amount deducted: 13.50 BHD
Deduction date as per the statement shared: 4/16/2022

Order id - 7365988083
Payment mode - Benefit
Amount deducted: 12.40 BHD
Deduction date as per the statement shared: 4/16/2022

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Arthar Mubark" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 16, 2022 5:54:54 PM
Subject: Re: Dedction against onvalidation cancelled orders

Hi Mohmed,

Kindly assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Arthar Mubark" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 14, 2022 10:41:20 AM
Subject: Re: Dedction against onvalidation cancelled orders

Hi Zeshan,

The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot.

Order id - 7366036895
Payment mode - Benefit
Amount deducted: 13.50 BHD
Deduction date as per the statement shared: 4/16/2022

Order id - 7365988083
Payment mode - Benefit
Amount deducted: 12.40 BHD
Deduction date as per the statement shared: 4/16/2022

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Arthar Mubark" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 10, 2022 12:58:04 PM
Subject: Re: Dedction against onvalidation cancelled orders

Hi Team,

Kindly assist us here to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Arthar Mubark" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 4, 2022 6:54:33 PM
Subject: Dedction against onvalidation cancelled orders

Hi Team,
The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot.

Order id - 7366036895
Payment mode - Benefit
Amount deducted: 13.50 BHD
Deduction date as per the statement shared: 4/16/2022
Order id - 7365988083
Payment mode - Benefit
Amount deducted: 12.40 BHD
Deduction date as per the statement shared: 4/16/2022

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Manish

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