Subject: Call back request - 9569982879
From: Apoorv Joshi <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Aya Saoud <[email-masked]>
Date: Wed, 18 May 2022 08:21:33 -0700 (MST)

Hi Ali, 

The customer is complaining with regards to the packaging for the item id 162885508 - Philips Avent - Philips Avent Fast Bottle and Food Warmer , from the order id 9569982879. He is telling that the plug has no paper, also the wires are loose, as shared in the images, and hence the item is used. 

We have offered him to return the item but he is not agreeing for it. He had a flight on Tuesday and want to gift this item to his brother. We offered him to buy a new item from the store and the difference amount we will pay as online voucher. 

He is not agreeing and wants the management to acknowledge his concern. 

Kindly try to pacify the customer by calling him. 

He can be contacted on 0555055146. He is not in the country but confirmed that he is on roaming. 

Thank you for your help! 

Regards, 
Apoorv.