Subject: Re: Dedction against onvalidation cancelled orders
From: Manish Kumar <[email-masked]>
To: Muhsin Thai Valappil <[email-masked]>
Cc: Ankur Kwatra <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Arthar Mubark <[email-masked]>, escalations dxbteam <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Date: Wed, 18 May 2022 00:23:15 -0700 (MST)

Hi Muhsin, 

Please assist us in closing the below cases. 

The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot. 

Order id - 7366036895 
Payment mode - Benefit 
Amount deducted: 13.50 BHD 
Deduction date as per the statement shared: 4/16/2022 

Order id - 7365988083 
Payment mode - Benefit 
Amount deducted: 12.40 BHD 
Deduction date as per the statement shared: 4/16/2022 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Ankur Kwatra" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Arthar Mubark" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Monday, May 16, 2022 5:54:54 PM 
Subject: Re: Dedction against onvalidation cancelled orders 

Hi Mohmed, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Ankur Kwatra" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Arthar Mubark" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, May 14, 2022 10:41:20 AM 
Subject: Re: Dedction against onvalidation cancelled orders 

Hi Zeshan, 

The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot. 

Order id - 7366036895 
Payment mode - Benefit 
Amount deducted: 13.50 BHD 
Deduction date as per the statement shared: 4/16/2022 

Order id - 7365988083 
Payment mode - Benefit 
Amount deducted: 12.40 BHD 
Deduction date as per the statement shared: 4/16/2022 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nooruddeen Othiyil" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Arthar Mubark" <[email-masked]> 
Sent: Tuesday, May 10, 2022 12:58:04 PM 
Subject: Re: Dedction against onvalidation cancelled orders 

Hi Team, 

Kindly assist us here to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Bhisham Manwani, TCS" <[email-masked]>, "Nooruddeen Othiyil" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Arthar Mubark" <[email-masked]> 
Sent: Wednesday, May 4, 2022 6:54:33 PM 
Subject: Dedction against onvalidation cancelled orders 

Hi Team, 

The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot. 

Order id - 7366036895 
Payment mode - Benefit 
Amount deducted: 13.50 BHD 
Deduction date as per the statement shared: 4/16/2022 

Order id - 7365988083 
Payment mode - Benefit 
Amount deducted: 12.40 BHD 
Deduction date as per the statement shared: 4/16/2022 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Manish