Subject: RE: Benefit Transfer: 7358702459
From: Akshay Berry <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 9 May 2022 10:08:28 +0000

@Manish Kumar<mailto:[email-masked]>,

This is done. Refer attachment.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Monday, May 9, 2022 11:09 AM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Bhisham Manwani, TCS <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Benefit Transfer: 7358702459

++ @Akshay Berry<mailto:[email-masked]> Pls have a look into this.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 9, 2022 6:54 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani, TCS <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit Transfer: 7358702459

External email sender, please take precaution.
Hi Team,

Kindly check and assist us on the below request.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 8, 2022 3:40:05 PM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist to close the below.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 5, 2022 7:50:05 AM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to getting this case closed as the issue is pending since last month.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 30 April, 2022 15:37:25
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to getting this case closed as the issue is pending since last month.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 April, 2022 14:08:52
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to getting this case closed as the customer has reported his issue for 1 month ago.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 1:15:37 PM
Subject: Re: Benefit Transfer: 7358702459

Hi Mohmed,

Kindly assist us here to getting the below case closed.

With reference to the order number: 7358702459

Ticket ID: 4015240

Jira: https://landmark.atlassian.net/browse/REL-153464

Jira team removed the balance for CST wallet.

Amount: 58 BHD.

Kindly escalate the issue to the finance team to process the refund to the CST account.

Thank you for your help!

Regards
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 14, 2022 10:34:17 AM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us to get an update on the below request in order to close the ticket.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 10 April, 2022 14:25:53
Subject: Re: Benefit Transfer: 7358702459

Hi Malik/Akshay,

Kindly assist us to get an update on the below request in order to close the ticket.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 6, 2022 10:33:17 AM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us on the below Benefit transfer request.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 April, 2022 13:40:55
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us on the below Benefit transfer request.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 March, 2022 15:59:07
Subject: Re: Benefit Transfer: 7358702459

+DXB team

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 30, 2022 3:57:19 PM
Subject: Re: Benefit Transfer: 7358702459

Hi Team,

Kindly assist us on the below Benefit transfer request.

Thank you for your help.

Regards,
Manish
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 26, 2022 9:47:22 PM
Subject: Refund issue: 7358702459

Hi Team,

With reference to the order number: 7358702459

Ticket ID: 4015240

Jira: https://landmark.atlassian.net/browse/REL-153464

Jira team removed the balance for CST wallet.

Amount: 58 BHD.

Kindly escalate the issue to the finance team to process the refund to the CST account.

Thank you for your help!

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3940219] - Inbound Call for 7358702459
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Faraz Lohani <[email-masked]>, Max <[email-masked]>, Naseem Juma <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Mon, 28 Mar 2022 15:16:33 +0000

External email sender, please take precaution.

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

          Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
 +973 17117272  17211465  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<http://www.credimax.com.bh>                                             <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ> <https://www.facebook.com/credimaxbscbh> <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: 28 March, 2022 12:26 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Bhisham Manwani (TCS) <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Faraz Lohani <[email-masked]>; Max <[email-masked]>; Naseem Juma <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: RE: [#3940219] - Inbound Call for 7358702459

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 58

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

2/23/2022 17:20

'677950

'BENEFIT

'624130

1 - Purchase

'048

'65.26

'CAPTURED

'00

'7358702459

'202205486993264

'205453031602

'7

'88.201.68.247

'2ec62a8d-5f69-4f8e-a512-56d68f008782

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]>
Sent: Monday, March 28, 2022 9:20 AM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Bhisham Manwani (TCS) <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Faraz Lohani <[email-masked]>; Max <[email-masked]>; Naseem Juma <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: [#3940219] - Inbound Call for 7358702459

Approved.

Regards,

Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 5:55 PM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3940219] - Inbound Call for 7358702459

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 12:55 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3940219] - Inbound Call for 7358702459

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 58

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

2/23/2022 17:20

'677950

'BENEFIT

'624130

1 - Purchase

'048

'65.26

'CAPTURED

'00

'7358702459

'202205486993264

'205453031602

'7

'88.201.68.247

'2ec62a8d-5f69-4f8e-a512-56d68f008782

'BENEFIT

Thanks & Regards,

Zeeshan

  _____

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 1:25 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3940219] - Inbound Call for 7358702459

Hi @Zeeshan Mohammad(TCS)<mailto:[email-masked]>,

PFA the screenshot of the credit removal :

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 17, 2022 12:01 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3940219] - Inbound Call for 7358702459

Hi Team,

Please provide my credit removal screenshot from JIRA.

Thanks & Regards,

Zeeshan

  _____

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 15, 2022 5:08 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3940219] - Inbound Call for 7358702459

External email sender, please take precaution.

Hi Team,

Kindly we need to transfer the amount below to the customer's account, note that the amount of My credit was removed.

Order No.: 7358702459
Amount: 65.26 BHD

Best Regards,
Suha Ali
Back Office | Crystel
[email-masked]<mailto:[email-masked]>

   On Thu, 10 Mar at 1:05 AM , Max <[email-masked]<mailto:[email-masked]>> wrote:

   Please take a look at ticket #3940219<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3940219> raised by Sumaya ([email-masked]<mailto:[email-masked]>).

   Hi Team,

   Kindly we need your approval to deactivate the amount of My credit for the order below.

   Order No.: 7358702459

   Amount: 65.26 BHD

   Best Regards,

   Ehab Hdaib

   Back Office | Crystel

   [email-masked]<mailto:[email-masked]>

   3940219:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com