Subject: RE: Drop Payment
From: Sabir Sutharya <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Punit Darji <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 6 May 2022 12:24:41 +0000

Dear Apoorv,

Please refer attached mail.

Regards,

Sabir Sutharya

Shared Service – C2C
Landmark Group,
Landmark Tower, Dubai Marina
Dubai, United Arab Emirates.
Tel: +971<tel:+971> 4 517 3445

From: Apoorv Joshi <[email-masked]>
Sent: Friday, 6 May 2022 4:22 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Punit Darji <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Manish Kumar <[email-masked]>; Sabir Sutharya <[email-masked]>
Subject: Re: Drop Payment

External email sender, please take precaution.
HI Team,

Kindly assist us in the below drop payment.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Sabir Sutharya" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 April, 2022 12:01:17
Subject: RE: Drop Payment

Dear Sonal,

There is a double charge dispute raised by customer. Please check Payfort and MSA

Order Number : 9561352306
Date : Mar 20, 2022
Amount : AED 107.00

Regards,

Sabir Sutharya

Shared Service – C2C
Landmark Group,
Landmark Tower, Dubai Marina
Dubai, United Arab Emirates.
Tel: +971<tel:+971> 4 517 3445

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 April 2022 10:08 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Sabir Sutharya <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment

Looping @Punit Darji<mailto:[email-masked]> @Sabir Sutharya<mailto:[email-masked]>,

Assist to check and confirm if there is any double payment captured at our end.

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 22, 2022 8:52 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment

+ @Akshay Berry<mailto:[email-masked]> Please have a look into this.

Thanks & Regards,
 [Shape    Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 22, 2022 3:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment

External email sender, please take precaution.
Hi Team,

Kindly assist to get this resolved.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 17 April, 2022 13:02:07
Subject: Re: Drop Payment

Hi Team,

Kindly assist to get this resolved.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 April, 2022 14:19:33
Subject: Re: Drop Payment

HI Team,

Kindly assist us in the below drop payment.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 7, 2022 3:53:22 PM
Subject: Drop Payment

Hi Team,

With reference to the ticket id : 4081772

The customer has contacted us on 26 Mar 2022 regarding a drop payment as the payment was deducted twice.

Order Number : 9561352306
Date : Mar 20, 2022
Amount : AED 107.00

Kindly check the attached

Regards.
Bahashwan.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Drop Payment
From: "Sonal Gyanchandani (TCS)" <[email-masked]>
To: Sabir Sutharya <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Manish Kumar <[email-masked]>, Punit Darji <[email-masked]>, Akshay Berry <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 25 Apr 2022 10:14:10 +0000

Dear Sabir,

The given order is reflecting once in Payfort Portal , while in Mashreq MSA, it was processed twice but the same has been refunded on 26th Mar as well.

Screenshot /MSA Extract are given below:

Bank Date        DH/DT   MERCH ID        POST NO         BATCH   SEQ     DATE    TIME    TRAN TYPE       CARD    AUTH CD         CARD ISSUER     CAPTURE TYPE    COMM RATE       SRC AMOUNT      SRC CRNCY       AMOUNT
16-Mar-22        DT      8111130         MASS2I20        9999    2681    315     2013    PRCH                            518857******5543        T84347  MASTER ST       MANUAL  1.8     107     AED     107
18-Mar-22        DT      8111130         MASS2I20        9999    6591    315     2013    PRCH                            518857******5543        T84347  MASTER ST       MANUAL  1.8     107     AED     107
26-Mar-22        DT      8111130         MASS2I20        9999    8972    324     2237    RFND                            518857******5543        T84347  MASTER ST       MANUAL  1.8     -107    AED     -107

Thanks & Regards,
CA. Sonal Gyanchandani.
[TCS - Business Process Lead]