Subject: RE: Drop payment 9561319200
From: Sabir Sutharya <[email-masked]>
To: Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, Punit Darji <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Rohit Kamath <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 5 May 2022 14:51:23 +0000

Dear Manish,

Sonal has already replied. Please find the attached mail for your reference.

Regards,

Sabir Sutharya

Shared Service – C2C
Landmark Group,
Landmark Tower, Dubai Marina
Dubai, United Arab Emirates.
Tel: +971<tel:+971> 4 517 3445

From: Manish Kumar <[email-masked]>
Sent: Thursday, 5 May 2022 6:46 PM
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sabir Sutharya <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Punit Darji <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Rohit Kamath <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Drop payment 9561319200

External email sender, please take precaution.
Hi Akshay,

A gentle reminder on the above request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sabir Sutharya" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 2, 2022 9:47:45 PM
Subject: Re: Drop payment 9561319200

Hi Akshay,

Please check and advise further updates.

Thank you for your help.

Regards,
Manish

________________________________
From: "Sabir Sutharya" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 27, 2022 2:14:26 PM
Subject: RE: Drop payment 9561319200

Dear Sonal,

Please check & revert

Regards,

Sabir Sutharya

Shared Service – C2C
Landmark Group,
Landmark Tower, Dubai Marina
Dubai, United Arab Emirates.
Tel: +971<tel:+971> 4 517 3445

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 26 April 2022 6:48 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sabir Sutharya <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment 9561319200

Hi @Sabir Sutharya<mailto:[email-masked]> @Sonal Gyanchandani (TCS)<mailto:[email-masked]>,

Assist to check if there is any double amount received from customer.

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 26, 2022 5:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment 9561319200

External email sender, please take precaution.
Hi Team,

Please check if there is any further update on the above request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 3:23:51 PM
Subject: Re: Drop payment 9561319200

Hi Team,

A gentle reminder on the above request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 1:22:08 PM
Subject: Re: Drop payment 9561319200

Hi Akshay,

Kindly assist us in getting the below case closed.

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot.

Order id - 9561319200

Amount deducted: AED650 twice

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 14, 2022 11:55:52 AM
Subject: Re: Drop payment 9561319200

Hi Team,

Kindly assist us to get us an update. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 11 April, 2022 13:21:46
Subject: Re: Drop payment 9561319200

Hi Team,

Kindly assist us to get us an update. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 April, 2022 20:45:22
Subject: Re: Drop payment 9561319200

Hi Team,

Kindly assist us to get us an update. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 March, 2022 14:37:03
Subject: Re: Drop payment 9561319200

Hi Team,

Kindly assist us to validate the below double deduction and gettting it resolved.

Thank you for your help.

Regards,
Manish

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 10:15:38 PM
Subject: Drop payment 9561319200

Hi Team,

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot.

Order id - 9561319200

Amount deducted: AED650 twice

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Drop payment 9561319200
From: "Sonal Gyanchandani (TCS)" <[email-masked]>
To: Sabir Sutharya <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Rohit Kamath <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Punit Darji <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>
Date: Wed, 27 Apr 2022 12:16:02 +0000

Dear Sabir,

The amount was deducted twice but the same was refunded on 26th March.

Please find details for below Order:

Order #
9561319200

Mashreq MSA :

Bank Date        DH/DT   MERCH ID        POST NO         BATCH   SEQ     DATE    TIME    TRAN TYPE       CARD    AUTH CD         CARD ISSUER     CAPTURE TYPE    COMM RATE       SRC AMOUNT      SRC CRNCY       AMOUNT
16-Mar-22        DT      8111130         MASS2I20        9999    4217    315     1531    PRCH                            552006******7070        452380  MASTER PR       MANUAL  1.8     650     AED     650
18-Mar-22        DT      8111130         MASS2I20        9999    4016    315     1531    PRCH                            552006******7070        452380  MASTER PR       MANUAL  1.8     650     AED     650
26-Mar-22        DT      8111130         MASS2I20        9999    6152    324     2237    RFND                            552006******7070        452380  MASTER PR       MANUAL  1.8     -650    AED     -650

Payfort Statement:

FORT ID  Acquirer Name   Merchant Country        Merchant Reference      Authorization Code      Payment Method  Payment Option  Channel         Date & Time     Amount  Currency        Operation       Reconciliation Reference (RRN)
169999990452749000       Mashreq         United Arab Emirates    9561319200      452380  Credit Cards    MasterCard      Merchant page   3/17/2022 0:43  650     AED     Capture         207411084217

Thanks & Regards,
CA. Sonal Gyanchandani.
[TCS - Business Process Lead]