Subject: Re: Drop payment 9561319200
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Sabir Sutharya <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, Punit Darji <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Rohit Kamath <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 5 May 2022 07:45:31 -0700 (MST)

Hi Akshay, 

A gentle reminder on the above request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Sabir Sutharya" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Punit Darji" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Rohit Kamath" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Monday, May 2, 2022 9:47:45 PM 
Subject: Re: Drop payment 9561319200 

Hi Akshay, 

Please check and advise further updates. 

Thank you for your help. 

Regards, 
Manish 

From: "Sabir Sutharya" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Rohit Kamath" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, April 27, 2022 2:14:26 PM 
Subject: RE: Drop payment 9561319200 

Dear Sonal, 

Please check & revert 

Regards, 

Sabir Sutharya 

Shared Service – C2C 

Landmark Group, 

Landmark Tower, Dubai Marina 
Dubai, United Arab Emirates. 
[ tel:+971 | Tel: +971 ] 4 517 3445 

From: Akshay Berry <[email-masked]> 
Sent: Tuesday, 26 April 2022 6:48 PM 
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sabir Sutharya <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Punit Darji <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: Drop payment 9561319200 

Hi [ mailto:[email-masked] | 
@Sabir Sutharya ] [ mailto:[email-masked] | 
@Sonal Gyanchandani (TCS) ] , 

Assist to check if there is any double amount received from customer. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 26, 2022 5:52 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment 9561319200 

External email sender, please take precaution. 

Hi Team, 

Please check if there is any further update on the above request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 23, 2022 3:23:51 PM 
Subject: Re: Drop payment 9561319200 

Hi Team, 

A gentle reminder on the above request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 18, 2022 1:22:08 PM 
Subject: Re: Drop payment 9561319200 

Hi Akshay, 

Kindly assist us in getting the below case closed. 

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot. 

Order id - 9561319200 

Amount deducted: AED650 twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 14, 2022 11:55:52 AM 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 11 April, 2022 13:21:46 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 April, 2022 20:45:22 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 29 March, 2022 14:37:03 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to validate the below double deduction and gettting it resolved. 

Thank you for your help. 

Regards, 

Manish 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 23, 2022 10:15:38 PM 
Subject: Drop payment 9561319200 

Hi Team, 

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot. 

Order id - 9561319200 

Amount deducted: AED650 twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 

Samer 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com