Subject: Re: Payment Issues
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Wed, 4 May 2022 07:51:53 -0700 (MST)

Hi Team, 

Kindly check and assist us on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "ABDALLAH AHEMAD" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, May 4, 2022 6:39:08 PM 
Subject: Payment Issues 

Hi Team, 

With reference to order no : 9561291292 

The customer claimed that the amount has been deducted from he account without order place, and had raised the issue to JIRA team and the reported that the Amount was not deducted for this order in Payfort. 

CX still chasing us for the refund and he shared transfer details please find the attached 

Authorization number : 302181 
Deduction No: R207407302842 
Card: Emirates NBD 
Statement attached. 
tickets id : 4071738 

Please look into this and do the needful. Thank you for your help! 

Regards, 
Abdallah,