Subject: Re: RRN order id: 8122269987
From: Manish Kumar <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shajan Joy <[email-masked]>
Date: Wed, 27 Apr 2022 03:35:34 -0700 (MST)

Hi Reddy, 

Thank you for your help. 

We have asked the customer to share his nearest store from there he can collect his cash under ticket# 3856398 and will update you once we get the details from the customer. 

Regards, 
Manish 

From: "Reddy Prasad" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shajan Joy" <[email-masked]> 
Sent: Wednesday, April 27, 2022 1:10:16 PM 
Subject: RE: RRN order id: 8122269987 

++ [ mailto:[email-masked] | 
@Manish Kumar ] 

Check with customer and confirm 

Regards 

Reddy Prasad 

From: Mustafa Chakki <[email-masked]> 
Sent: Wednesday, April 27, 2022 10:16 AM 
To: Reddy Prasad <[email-masked]>; Manish Kumar <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shajan Joy <[email-masked]> 
Subject: RE: RRN order id: 8122269987 

Dear Reddy, 

Refund NOT CAPTURED on KPAY. Cash refund approval has been sent. Please ask customer as to from which store they can collect the cash. And the same will be sent to that store. 

Regards, 

MUSTAFA CHAKKI 

Assistant – F & A 

[ mailto:Mustafa.chakki@landmarkgroup,com | Mustafa.chakki@landmarkgroup,com ] 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 23, 2022 11:59 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shajan Joy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RRN order id: 8122269987 

Dear [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Can you please check and confirm on trialing mails refund request. 

Regards 

Reddy Prasad 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 23, 2022 10:48 AM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RRN order id: 8122269987 

External email sender, please take precaution. 

Hi Reddy, 

Please assist to get the further update on the below request in order get this case closed. 

Thank you for your help. 

Regards, 

Manish 

From: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 17, 2022 4:54:57 PM 
Subject: RE: RRN order id: 8122269987 

Dear Mustafa 

Can you please check and share POT if refund is processed from our end. 

Regards 

Reddy Prasad 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 17, 2022 12:56 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RRN order id: 8122269987 

External email sender, please take precaution. 

Hi Shababe, 

Kindly advise if there is any update for the below refund confirmation. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 12 April, 2022 21:47:04 
Subject: Re: RRN order id: 8122269987 

Hi Shababe, 

Please advise if the below refund is processed as the customer is still chasing us for the same. 

Thank you for your help. 

Regards, 

Manish 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 6, 2022 10:17:19 AM 
Subject: RE: RRN order id: 8122269987 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please process the below mention ticket. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 5, 2022 5:33 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Mari Muthu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RRN order id: 8122269987 

External email sender, please take precaution. 

Hi Shababe, 

Please assist us on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 3, 2022 4:05:53 PM 
Subject: RRN order id: 8122269987 

Hi Mustafa, 

Please assist us to get the RRN regarding below refund as the customer confirmed that the amount still not refunded to bank. 

Hybris ticket is already raised on 

Hybris Ticket ID:04876000 

Order: 8122269987 

Amount: KWD 20 

Thank you for your help. 

Regards, 

Manish 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com