Subject: Re: Drop payment 9561319200
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Apoorv Joshi <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 23 Apr 2022 02:53:51 -0700 (MST)

Hi Team, 

A gentle reminder on the above request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Monday, April 18, 2022 1:22:08 PM 
Subject: Re: Drop payment 9561319200 

Hi Akshay, 

Kindly assist us in getting the below case closed. 

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot. 

Order id - 9561319200 

Amount deducted: AED650 twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Thursday, April 14, 2022 11:55:52 AM 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Monday, 11 April, 2022 13:21:46 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Friday, 8 April, 2022 20:45:22 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to get us an update. Thank you for your help. 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Tuesday, 29 March, 2022 14:37:03 
Subject: Re: Drop payment 9561319200 

Hi Team, 

Kindly assist us to validate the below double deduction and gettting it resolved. 

Thank you for your help. 

Regards, 
Manish 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 23, 2022 10:15:38 PM 
Subject: Drop payment 9561319200 

Hi Team, 

The customer has reported that the amount from his account was deducted twice for the below order and shared the deduction screenshot. 

Order id - 9561319200 

Amount deducted: AED650 twice 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Samer