Subject: Fwd: On validation deduction _ 7360230112
From: Nikhil Bishnoi <[email-masked]>
To: "Mohammed Abdullah . Bahashwan" <[email-masked]>
Date: Thu, 21 Apr 2022 23:22:36 -0700 (MST)

From: "Merchant Back Offices" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Payment Gateway Team" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "nooruddeen othiyil" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Thursday, 21 April, 2022 11:52:17 
Subject: RE: On validation deduction _ 7360230112 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Kindly find the below processed refund. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Mohammed Abdulla 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Apoorv Joshi [mailto:[email-masked]] 
Sent: Wednesday, April 20, 2022 2:13 PM 
To: Mohmed Ghadiyali 
Cc: Payment Gateway Team; Shakeeb Arsalan; Merchant Back Offices; Nikhil Bishnoi; Mohammed Abdullah, Bahashwan; nooruddeen othiyil; Bhisham Manwani, TCS; Manish Kumar; escalations dxbteam; Zeeshan Mohammad, TCS; Muhsin Thai Valappil 
Subject: Re: On validation deduction _ 7360230112 

Hi Team, 

Any update for the refund. The customer is asking for a confirmation of the refund processed. 

Kindly assist with the same. Thank you for your help. 

Regards, 

Apoorv. 

From: "Merchant Back Offices" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Merchant Back Offices" < [ mailto:[email-masked] | [email-masked] ] >, "Payment Gateway Team" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Muhsin Thai Valappil" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 31 March, 2022 15:50:25 
Subject: RE: On validation deduction _ 7360230112 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: 31 March, 2022 9:23 AM 
To: Merchant Back Offices < [ mailto:[email-masked] | [email-masked] ] >; Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] >; Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation deduction _ 7360230112 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 20.35 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3/7/2022 0:35 	

'677950 	

'BENEFIT 	

'947943 	

1 - Purchase 	

'048 	

'20.35 	

'CAPTURED 	

'00 	

'7360230112 	

'202206601251050 	

'206613441131 	

'7 	

'193.188.122.19 	

'2486472e-181c-4cdb-a5f7-ce917a82f30e 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 31, 2022 8:52 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation deduction _ 7360230112 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 7:34 PM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation deduction _ 7360230112 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 7:12 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: On validation deduction _ 7360230112 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 20.35 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3/7/2022 0:35 	

'677950 	

'BENEFIT 	

'947943 	

1 - Purchase 	

'048 	

'20.35 	

'CAPTURED 	

'00 	

'7360230112 	

'202206601251050 	

'206613441131 	

'7 	

'193.188.122.19 	

'2486472e-181c-4cdb-a5f7-ce917a82f30e 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 6:44 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: On validation deduction 

[ mailto:[email-masked] | @Zeeshan Mohammad(TCS) ] please reply to this email 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 3:50 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: On validation deduction 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 28, 2022 12:43:14 PM 
Subject: Re:On validation deduction 

Hi Team, 

Kindly assist us in get the below deduction checked as the customer has reported that the amount of BHD 20.35 has been deducted from his account. 

Thank you for your help. 

Regards, 

Manish 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 25, 2022 11:19:21 AM 
Subject: Bank Details 

Hi Team, 

With reference to the ticket number : 4036561 

The customer complain that the was a drop payment from his account under the order numbers: 7360230079, 7360230112 and 7360230103 

Payment details: 

Authorization code: 947943 

Swift code: BBKUBHBM 

IBAN number: BH75BBKU00200005978186 

Amount : 20.350 BHD 

Date : 08/03/2022 

Screenshot attached. 

Kindly check and do the needful. 

Regards 

Bahashwan. 

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