Subject: Re: Instore order: Incomplete item
From: Subin Veettil <[email-masked]>
To: Jainul Ameer Mohammed Hussain <[email-masked]>, Manish Kumar <[email-masked]>, Jaquiline Guzman <[email-masked]>, Aravinth Muthukumar <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Rafeeq <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>, Sudhir Kumar1 <[email-masked]>
Date: Thu, 21 Apr 2022 10:29:54 +0000

++@jaquiline Guzman

________________________________
From: Jainul Ameer Mohammed Hussain <[email-masked]>
Sent: Thursday, April 21, 2022 2:14 PM
To: Manish Kumar <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Rafeeq <[email-masked]>; Subin Veettil <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ankur Kwatra <[email-masked]>; Sudhir Kumar1 <[email-masked]>
Subject: RE: Instore order: Incomplete item

Hi @Manish<mailto:[email-masked]>

Please refer to the attached customer complain status and the customer wants as mentioned in the receipt the baby monitor or any compensation,

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Manish Kumar <[email-masked]>
Sent: Thursday, April 21, 2022 2:00 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]>
Cc: Akshay Berry [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Rafeeq <[email-masked]>; Subin Veettil <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ankur Kwatra <[email-masked]>; Sudhir Kumar1 <[email-masked]>
Subject: Re: Instore order: Incomplete item

External email sender, please take precaution.

Hi Jainul,

Please advise if the below issue has been sorted in order to get the case closed.

Thank you for your help.

Regards,

Manish

________________________________

From: "jainul hussain" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Rafeeq" <[email-masked]<mailto:[email-masked]>>, "Subin Veettil" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Sudhir Kumar1" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 19, 2022 1:47:06 AM
Subject: RE: Instore order: Incomplete item

Hi @Subin<mailto:[email-masked]>

Kindly request you check on following customer complain and update the status,

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 4:57 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Instore order: Incomplete item

Looping @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Assist related to complaint for in store purchase.

Purchase Date : 20/03/2022

Store : Oasis Centre Dubai

Regards,

[Logo    Description automatically generated]

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 4:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: Instore order: Incomplete item

External email sender, please take precaution.

Hi Team

Kindly assist us in getting the below issue resolved as we are not getting reponse from spoc and on child ticket 4160672 we are advised to raise it vai mail.

Problem Statement:  incomplete item received

Case id - 4106173

Order Date : 20/03/2022

Store :  oasis mall

Assistance Required: Kindly check and advise on it.

Customer email : [email-masked]<mailto:[email-masked]>

Contact number :  +971551269725

Issue Description: Kindly note the customer had receiving incomplete item as per customer (The 1st item that is mentioned on the bill monitor with high chair, only high chair was given to us and no monitor) Please check the order invoice

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: Instore order: Incomplete item
From: Bsu Oas <[email-masked]>
To: Jaquiline Guzman <[email-masked]>
Cc: Danver Merwe <[email-masked]>, George Ipe <[email-masked]>, Anthony Clement <[email-masked]>, Deepak Kumar Shah <[email-masked]>, Subin Veettil <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>
Date: Tue, 19 Apr 2022 08:27:42 +0000

Dear Jacky,

Please find below the customer complaint.

According to the description, it has been updated in RMS as a Baby monitor with a Highchair for item code "161615454". In clearance, we only sell highchairs for AED 299 from AED 1485. Nevertheless, the customer insists on claiming the Chicco baby monitor.

I have reached out to my customer to explain how clearance will work and why the price has been reduced from AED 1485 to AED 299. It hasn't worked! The customer wants as mentioned in the receipt the baby monitor or any compensation.

Please assist us with this customer complaint.

Regards,

Aravinth Muthukumar

Babyshop|Oasis Centre

P.O. Box 52623 | Dubai, United Arab Emirates |

Store CUG: +971559677520 | | Manager CUG: +971559676875|

E-mail: [email-masked]<mailto:[email-masked]> | www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7CBsu.Oas%40landmarkgroup.com%7C473a8544999b4b5e701208d8750370d5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388004926980813%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GHjronkmHjG2Yfu97GiGmFbSjplydkQKaoFrc3wT%2BLg%3D&reserved=0>

From: Subin Veettil <[email-masked]>
Sent: Tuesday, April 19, 2022 12:11 PM
To: Aravinth Muthukumar <[email-masked]>; Bsu Oas <[email-masked]>
Subject: Fw: Instore order: Incomplete item

  _____

From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 19, 2022 12:17 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Subin Veettil <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Sudhir Kumar1 <[email-masked]<mailto:[email-masked]>>
Subject: RE: Instore order: Incomplete item

Hi @Subin<mailto:[email-masked]>

Kindly request you check on following customer complain and update the status,

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 4:57 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Instore order: Incomplete item

Looping @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Assist related to complaint for in store purchase.

Purchase Date : 20/03/2022

Store : Oasis Centre Dubai

Regards,

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 4:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: Instore order: Incomplete item

External email sender, please take precaution.

Hi Team

Kindly assist us in getting the below issue resolved as we are not getting reponse from spoc and on child ticket 4160672 we are advised to raise it vai mail.

Problem Statement:  incomplete item received

Case id - 4106173

Order Date : 20/03/2022

Store :  oasis mall

Assistance Required: Kindly check and advise on it.

Customer email : [email-masked]<mailto:[email-masked]>

Contact number :  +971551269725

Issue Description: Kindly note the customer had receiving incomplete item as per customer (The 1st item that is mentioned on the bill monitor with high chair, only high chair was given to us and no monitor) Please check the order invoice

Regards,
Manish