Subject: Fwd: Escalation Matrix Links
From: Nikhil Bishnoi <[email-masked]>
To: Arthar Mubark <[email-masked]>
Date: Thu, 21 Apr 2022 03:08:01 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date: 05/04/2020 
Order ID: 8376125405 
Tracking ID: 100041223685 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 15 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 15 items has been Delivered from our side. 

Customer history: 1 ITEMS OUT OF 15 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 160226640 - - Joie Baby Swing with Music the cost of the item is KWD:69.00. 

Regards, 
Nikhil 
---------------------------------------------- 
Problem Statement: Late Shipping 
Order Date : 18/04/2020 
Order ID: 9778664412 
Tracking ID: 45905566733 
Assistance Required: Need Urgent Delivery 

Issue Description: As per the Hybris the shipment is shipped on 21/04/2020, but as per the online tracking he AWB is invalid. 

Kindly arrange the delivery asap. 

Regards, 
Nikhil 
--------------------------------------------- 
Problem Statement: Late Delivery 
Order Date : Apr 7, 2020 
Order ID: 9776356739 
Tracking ID: 45904246640 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on Apr 10, 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Nikhil 
----------------------------------------------- 
Problem Statement: Late Collection 
Order Date : 16 March 2020 
Order ID: ​9773120932 
Return Tracking ID: 45496613271 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on March 23 and the collection is pending since then. Kindly arrange the collection asap. 

Regards, 
Nikhil. 
------------------------------------------------- 
Problem Statement: Refund Not Processed 
Order Date : Apr 07, 2020 
Order ID: 9776301411 
Return Tracking ID: 45904744690 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on April 21. The refund is pending since then. Kindly process the refund on priority. 
​ 
Regards, 
Nikhil 
--------------------------------------------------- 
Kindly process the refund for the below details: 

Ticket ID: 03319008 
Order ID: 8377177636 
Refund: K-Net 
Amount: KWD 73.85 

Regards, 
Nikhil. 
------------------------------------------------ 
Problem Statement: Mobile number update 
Order Date : 28/04/2020 
Order ID: 9780172454 
Tracking ID: FP0428001065 
Assistance Required: Need Urgent Delivery 

Issue Description: Erroneously customer has given wrong mobile number. The correct mobile number is 0557489381. 
Kindly arrange the delivery asap. 

Regards, 
Nikhil 
-------------------------------------------- 
Hi team, 

Kindly prepare a voucher as per below request: 

Amount: 
Concept: 
Threshold: 
Validity: 
Order: 

Regards, 
Nikhil. 
--------------------------------------------- 
WWD ITEM Missing Part 

Problem Statement: Missing item BABYSHOP TEAM 

Order Date : 

Order ID: 
Tracking ID: 
Delivery Date: 
Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he/she placed order for (ITEM NAME) and there is a peiece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 

WWD DAMAGED ITEM 

Problem Statement: BABYSHOP TEAM 

Order Date : 17 Oct 2019 

Order ID: 9784521433 
Tracking ID: 45905080104 
Assistance Required: Damaged Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "saransh vasudev" <[email-masked]> 
Sent: Friday, 15 April, 2022 12:36:08 
Subject: Fwd: Escalation Matrix Links 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "ali alsareti" <[email-masked]>, "ala sharabi" <[email-masked]>, "Mohammed Yahya" <[email-masked]>, "rossana rass" <[email-masked]>, "Deepa John" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Friday, 15 April, 2022 12:13:25 
Subject: Escalation Matrix Links 

Uae/Egypt/Qatar - https://docs.google.com/spreadsheets/d/1qHNmYRNEkuoZYH4v8bY3T7F4iZJZVkec/edit#gid=1356067675 
Ksa/Bahrain/Kuwait - https://docs.google.com/spreadsheets/d/1eb-MLc9KpXnBSvvHD3uN5RSrEJIZsWsw/edit#gid=978381575 
Oman - https://docs.google.com/spreadsheets/d/1qG9y0x0Y8nMpHeS1hIKi9uruJyYgU8yZqEjYpWZshXQ/edit#gid=1180090355