Subject: [JIRA] (REL-153885) Deactivate my credit 7323932070
From: "Neha K (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Tue, 19 Apr 2022 11:26:20 +0000

Neha K *made 2 updates* , *added 1 new comment* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-153885 Deactivate my credit 7323932070 

Neha K *made 2 updates* , *added 1 new comment* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNjI4OTNhYzE5NjZkNDA4NGJkNWY4NThhZjI0MDUxZWMiLCJwIjoiaiJ9 )

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REL-153885 ( https://landmark.atlassian.net/browse/REL-153885?atlOrigin=eyJpIjoiNjI4OTNhYzE5NjZkNDA4NGJkNWY4NThhZjI0MDUxZWMiLCJwIjoiaiJ9 )

Deactivate my credit 7323932070 ( https://landmark.atlassian.net/browse/REL-153885?atlOrigin=eyJpIjoiNjI4OTNhYzE5NjZkNDA4NGJkNWY4NThhZjI0MDUxZWMiLCJwIjoiaiJ9 )
Updates
Neha K 3:20 PM GST Status: To Be Assigned Reassigned for clarity Assignee: Jennie Prakash J MD Bahashwan
Comments
Neha K 3:20 PM GST

Hi @MD Bahashwan ,

* 

Since this was a Benefit transaction, the cancellation and RMA refund amount was processed to the customer’s My credit, we were asked to remove a total of 69 BHD. However, only 45 BHD was removed because 24 BHD was not yet credited to the customer’s account.

* 

Please confirm if you want us to add both 45+24 BHD in the customer’s account back or will this be processed through the finance team as the manual refund

* 

If you want us to add the amount back, please share an approval from the finance team for the same.

Neha K 3:23 PM GST edited

Hi @MD Bahashwan ,

* 

Since this was a Benefit transaction, the cancellation and RMA refund amount was processed to the customer’s My credit, we were asked to remove a total of 69 BHD. However, only 45 BHD was removed because 24 BHD was not yet credited to the customer’s account.

* 

Please confirm if you want us to add both 45+24 BHD in the back to customer’s account back or will this be processed through the finance team as the a manual refund

* 

If you want us to add the amount back, please share an approval from the finance team for the same. We will add the points back.

View issue ( https://landmark.atlassian.net/browse/REL-153885?atlOrigin=eyJpIjoiNjI4OTNhYzE5NjZkNDA4NGJkNWY4NThhZjI0MDUxZWMiLCJwIjoiaiJ9 )

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