Subject: Re: Double deduction: order
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ziena Saeed <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 3 Apr 2022 03:25:31 -0700 (MST)

Hi Malik, 

Please assist here to get the below case closed. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ziena Saeed" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Nooruddeen Othiyil" <[email-masked]> 
Sent: Wednesday, March 30, 2022 5:46:47 PM 
Subject: Re: Double deduction: order 

Hi Team, 

Kindly assist us to get an update on the above request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Nooruddeen Othiyil" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ziena Saeed" <[email-masked]> 
Sent: Tuesday, March 22, 2022 4:04:16 PM 
Subject: Double deduction: order 

Hi Team, 

The customer has reported for double deduction and share the below details. 

Kindly note that there is two orders for the same amount one is on validation cancelled and another one is sucessful. 

AUTHORISATION CODE: 528156 

Customer's bank details: 
A/c No: 0016230918300 
Name : MARY ROSE RAMOS 

On validation cancelled order - 7358214179 
Payment mode - Benefit 
Amount deducted: BHD 27.97 

Sucessful order - 7358228997 

Assistance required: Kindly check if the amount has been deducted twice if so then please make refund agains one deduction. 

Thank you for your help. 

Regards, 
Manish