Subject: RE: Drop payment: 9561286261
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Fri, 1 Apr 2022 05:47:59 +0000

Hi Manish,

As per payment gateway amount deducted only once.

Please advise customer to raise for a chargeback/dispute through his bank.

Regards,
Malik
From: Manish Kumar <[email-masked]>
Sent: Thursday, March 31, 2022 8:46 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Re: Drop payment: 9561286261

External email sender, please take precaution.
Hi Team,

Kindly check and assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 29, 2022 3:14:05 PM
Subject: Re: Drop payment: 9561286261

Hi Team,

Kindly assist us in validating the below deductions.
The customer has reported that the amount was deducted from his account twice for the below two orders order and shared the deduction screenshot.

Order id - 9561286261
Order ID: 9561286217

Amount deducted: AED250.25 twice
Amount deducted: AED248.4twice

Thank you for your help.

Regards,
Manish

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 11:34:16 PM
Subject: Re: Drop payment: 9561286261

Hi Team,

The customer has reported that the amount was deducted from his account twice for the below two orders order and shared the deduction screenshot.

Order id - 9561286261
Order ID: 9561286217

Amount deducted: AED250.25 twice
Amount deducted: AED248.4twice

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Samer

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 March, 2022 23:30:57
Subject: Drop payment: 9561286261

Hi Team,

The customer has reported that the amount was deducted from his account twice for the below order and shared the deduction screenshot.

Order id - 9561286261

Amount deducted: AED250.25 twice

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Samer

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