Subject: RE: On validation cancelled order: 7361652793
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Manish Kumar <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Tue, 22 Mar 2022 06:20:02 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: 21 March, 2022 4:37 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Naseem Juma <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: RE: On validation cancelled order: 7361652793

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 12

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

3/18/2022 1:20

'677950

'BENEFIT

'692830

1 - Purchase

'048

'12

'CAPTURED

'00

'7361652793

'202207727811263

'207753786803

'7

'37.131.58.65

'7919587c-6b4d-4516-8aeb-090d218b54d4

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 21, 2022 11:35 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order: 7361652793

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 21, 2022 10:23 AM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order: 7361652793

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 21, 2022 9:25 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation cancelled order: 7361652793

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 12

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

3/18/2022 1:20

'677950

'BENEFIT

'692830

1 - Purchase

'048

'12

'CAPTURED

'00

'7361652793

'202207727811263

'207753786803

'7

'37.131.58.65

'7919587c-6b4d-4516-8aeb-090d218b54d4

'BENEFIT

Thanks & Regards,
Zeeshan
________________________________
From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 20, 2022 9:42 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation cancelled order: 7361652793

++ @Zeeshan Mohammad(TCS)<mailto:[email-masked]> please reply to this email

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>
________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 18, 2022 8:26 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: On validation cancelled order: 7361652793

External email sender, please take precaution.
Hi Team,

The customer has reported that the amount from his account is already deducted for below order and shared the deduction screenshot.

Order id - 7361652793
Payment mode - Benefit
Amount deducted: BHD 12.00

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
Manish
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