Subject: Drop payment: [email-masked]
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Mari Muthu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mohammad Musaed <[email-masked]>, Ziena Saeed <[email-masked]>
Date: Sat, 19 Mar 2022 06:34:00 -0700 (MST)

Hi Shababe, 

Kindly assist us to check the below drop payment dedcutions as the customer had opened 5 months old cases on a priority and get it refunded if deduction exists from our end. 

Case id - 3261277 

1. Transaction id - 025120009288, Amount - 24.32, Transaction date: 07 Sep 2020 
2. Transaction id - 025150010499, Amount - 22.42, Transaction date: 07 Sep 2020 

Pament mode: KNET 
Customer's email id - [email-masked] 

Thank you for your help. 

Regards, 
Manish