Subject: [JIRA] Reshmaa KJ mentioned you on REL-153270
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Thu, 10 Mar 2022 12:43:30 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-153270 Discrepance in the total amount - 9557276673 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDE5ZTBkNzNjN2Y3NDU1YjliMjY1YjNjZDFmZWRmNzMiLCJwIjoiaiJ9 )

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REL-153270 ( https://landmark.atlassian.net/browse/REL-153270?atlOrigin=eyJpIjoiMDE5ZTBkNzNjN2Y3NDU1YjliMjY1YjNjZDFmZWRmNzMiLCJwIjoiaiJ9 )

Discrepance in the total amount - 9557276673 ( https://landmark.atlassian.net/browse/REL-153270?atlOrigin=eyJpIjoiMDE5ZTBkNzNjN2Y3NDU1YjliMjY1YjNjZDFmZWRmNzMiLCJwIjoiaiJ9 )
Reshmaa KJ 4:43 PM GST

Hi @nikhil.bishnoi

The total value of this order is AED 479 and discount is AED 54.10(47.9(voucher)+6.20(My credit).So the customer must pay 424.9 and we have deducted the same amount from this customer’s card.The Net amount showing in the attached invoice is wrong and it is because of an existing bug where equivalent amount for some shukran points is reduced in invoices even when it is not deducted from customer’s loyalty card.We are working on fixing this issue soon.

Please convey this to customer and make him understand that we haven’t debited any extra amount.Attaching screenshot from hybris for reference.

Attached file

View issue ( https://landmark.atlassian.net/browse/REL-153270?atlOrigin=eyJpIjoiMDE5ZTBkNzNjN2Y3NDU1YjliMjY1YjNjZDFmZWRmNzMiLCJwIjoiaiJ9 )

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