Subject: Re: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648)
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Divyanshu Sharma <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 6 Jan 2022 03:21:27 -0700 (MST)

Hi Akshay, 

Please assist regarding the below request. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Divyanshu Sharma" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 3, 2022 1:21:45 PM 
Subject: Re: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648) 

Hi Akshay, 

Can you please assist to check regarding the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Divyanshu Sharma" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 22, 2021 8:54:14 AM 
Subject: Re: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648) 

Hi Akshay, 

Please assist to get an update on the below request. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Divyanshu Sharma" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 20, 2021 6:04:20 PM 
Subject: Re: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648) 

Hi Team, 

Kindly check and assist us to close this case as it one of from the backlog. 

Regards, 
Manish 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Divyanshu Sharma" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Monday, December 13, 2021 4:15:03 PM 
Subject: Re: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648) 

Hi team, 

Can you please advise regarding the below. 

Regards 
Shakeeb 

From: "Divyanshu Sharma" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 10, 2021 8:37:30 PM 
Subject: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648) 

Hi Team, 

Problem Statement: Refund Approval 

Order Date: Nov 20, 2021 
Order ID: 8114286648 
Child Ticket: 3518372 
Tracking ID: FP1122210004318 
Total Price: KWD 24.00 
Concept: SM 

Issue Description: Costumer placed order for 7 items. As per costumer the item (162938256 - - Nike Men's Lace-Up Running Shoes) is missing form the order and not delivered to him. 

Case history: The customer reached out to us on Nov 24, 2021, we informed him after checking the consignment details that order is fully delivered. But costumer denied receiving the item (Nike Men's Lace-Up Running Shoes). Hence we have checked With WH team (Child Ticket: 3518372) if the item is still with them and not shipped. As per WH team, the order is fully delivered from their end. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Centrepoint Support Team