Subject: Re: Refund approval for Missing Item
From: Subhia Faraneh <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jamal Sabbah <[email-masked]>, AbdulKareem Hassan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 30 Dec 2021 18:49:27 +0400

Dear Akshay,

Kindly note that the shipment has been delivered successfully.

Kind Regards

On Thu, Dec 30, 2021 at 6:39 PM Akshay Berry <
[email-masked]> wrote:

> @Subhia Faraneh <[email-masked]> @Jamal Sabbah
> <[email-masked]> @AbdulKareem Hassan <[email-masked]>
> ,
>
>
>
> Reminder to check and confirm if all the shipments were delivered for the
> below order.
>
>
>
> Order ID: 6362517725
>
> Tracking ID: SD003414893
>
>
>
> Regards,
>
> *Akshay Berry*
>
> Email: [email-masked]
>
> T: +971 4 5172125
>
>
>
> *From:* Shakeeb Arsalan <[email-masked]>
> *Sent:* Wednesday, December 22, 2021 10:22 AM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Apoorv Joshi <[email-masked]>; Manish Kumar <
> [email-masked]>; Nikhil Bishnoi <[email-masked]>;
> MOHAMMED MURSHED <[email-masked]>; Jessie Caparas <
> [email-masked]>; Malik Ismail <
> [email-masked]>; Akshay Berry <
> [email-masked]>
> *Subject:* Re: Refund approval for Missing Item
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
> Can you please check and advise regarding the below.
>
> Regards
> Shakeeb
>
>
> ------------------------------
>
> *From: *"MOHAMMED MURSHED" <[email-masked]>
> *To: *"Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Cc: *"Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <
> [email-masked]>
> *Sent: *Tuesday, December 21, 2021 2:46:04 PM
> *Subject: *Refund approval for Missing Item
>
>
>
> Hi Team,
>
>
>
> Problem Statement: Refund approval
>
> Order Date : Nov 1, 2021
>
> Order ID: ​6362517725
>
> Tracking ID: ​SD003414893
>
> Order value: SAR 275
>
>
>
> Item missing:162110675 - - Juniors Enzo Baby Stroller
>
> Assistance Required: Refund approval
>
>
>
> Issue Description: As per the customer she did not receive one item but as
> per tracking order is showing delivered.
>
>
>
> Case history: The customer contacted us on 30 Nov 2021 and the same was
> escalated to KSA Warehouse Escalations  and push-back there is no update
> from  KSA Warehouse regarding missing item nor the customer is able to find
> the item. Customer is requesting for a refund asap.
>
>
>
> Customer history: Customer is shopping with us since 11/21/19 and has a
> total of 40 completed orders.
>
>
>
> Assistance Required: kindly provide us the approval to process the refund
> for the mentioned order and assist to close this case.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> M.Murshed
>
>
> This e-mail message (which includes attachment/s thereto, if any, and the
> information therein), is legally privileged, proprietary, strictly
> confidential and exempt from disclosure, which is not waived or lost by
> mis-transmission or error. If you are not the original intended recipient
> of this message, it may be unlawful and illegal for you to read, print,
> retain, copy, disseminate, disclose or otherwise use this message, or take
> any action in reliance on it, and the same is prohibited and forbidden. If
> you have received this email in error, please notify the sender immediately
> by return reply and delete the message from your system without printing or
> making a copy. Neither the sender nor we are liable for any loss or damage
> as a result of this message, or for any delay, interception, corruption,
> virus, error, omission, improper or incomplete transmission thereof.
> www.landmarkgroup.com
>

-- 

Subhia Faraneh
Customer Care
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +962798408496
*O:* 80074472
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>