Subject: Re: Refund approval Late collection
From: Shakeeb Arsalan <[email-masked]>
To: MOHAMMED MURSHED <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 30 Dec 2021 01:05:32 -0700 (MST)

Child raised 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, December 21, 2021 2:29:46 PM 
Subject: Refund approval Late collection 

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 12, 2021 
Order ID: 6365837301 
Tracking ID:RP1213210003387 
Order value: SAR 196.66 
Assistance Required: Refund approval 

Issue Description: Customer raised a return request before 22 days. But the item still not collected. 

Case history: The customer contacted us on 29 Nov 2021 and the same was escalated to Aramex for collecting the item but after multiple escalations and pushback there is no update from courier regarding collection nor the customer . Customer is requesting for a refund asap. 

Customer history: Customer is shopping with us since 11/27/19 and has a total of 44 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
M.Murshed