Subject: Damaged item/9518126868
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 27 Dec 2021 04:10:40 -0700 (MST)

HI Team, 

Kindly assist on this as we are not getting an option to create the child ticket. 

Problem Statement : Damaged item delivered 

Order ID: 9518126868 
Order Date: Dec 8, 2021 
Item ID: 162443968 - - Disney Princess Print Spartan Bicycle - 16 inches 

Assistance required : Need Return or Replacement of item 

Issue description: Costumer complaint that he/she ordered a bike online and got delivered a floor display piece instead of a boxed kids bicycle. This one has marks and bruises on it as shown in the attached pictures. Please check and advise whether the item can be replaced. If not please process the return of the item. 

Regards, 
Prince