Subject: Re: Refund Approval 2104236835
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Dec 2021 03:40:44 -0700 (MST)

Hi Akshay, 

For the below customer has confirmed that he already returned the items and he does not have the return awb. 

Please look into this and advise. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Karim Hosny" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "dina asaad" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, December 16, 2021 6:23:31 PM 
Subject: Re: Refund Approval 2104236835 

Dear Karim, 

The new AWB is 4497165. Kindly contact the customer and let us know if the collection is still not getting done for the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Karim Hosny" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "dina asaad" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, December 14, 2021 2:02:49 PM 
Subject: Re: Refund Approval 2104236835 

Dear Akshay, 

it's canceled after getting 3 unsuccessful attempts, Please confirm with the customer again and create a new one to proceed it soonest possible. 

BR, 

Karim Hosny 
Senior Account Manager 
01022388993 

On Tue, Dec 14, 2021 at 10:26 AM Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi [ mailto:[email-masked] | 
@Karim Hosny ] , 

Collection still not done for the below mentioned order. Contact customer and arrange asap. 

Order ID: 2104236835 

Tracking: 982227 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Karim Hosny < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 14, 2021 11:48 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; dina asaad < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Approval 2104236835 

External email sender, please take precaution. 

Can you please send me a case brief to assist you? 

BR, 

Karim Hosny 
Senior Account Manager 

01022388993 

On Tue, Dec 14, 2021 at 7:22 AM Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

[ mailto:[email-masked] | @Karim Hosny ] [ mailto:[email-masked] | @dina asaad ] , 

Reminder. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Saturday, December 11, 2021 11:02 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; dina asaad < [ mailto:[email-masked] | [email-masked] ] >; Karim Hosny < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Approval 2104236835 

[ mailto:[email-masked] | @Karim Hosny ] [ mailto:[email-masked] | @dina asaad ] , 

Any update on the below? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 10, 2021 8:23 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: dina asaad < [ mailto:[email-masked] | [email-masked] ] >; Karim Hosny < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Approval 2104236835 

External email sender, please take precaution. 

​_ 

Hi Akshay, 

Please assist on the below request. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "dina asaad" < [ mailto:[email-masked] | [email-masked] ] >, "Karim Hosny" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 4 December, 2021 14:50:54 
Subject: RE: Refund Approval 2104236835 

Hi [ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | @Karim Hosny ] , 

Check and confirm if the items collected from customer and returned to us. 

Order ID: 2104236835 

Tracking: 982227 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 4, 2021 10:52 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Approval 2104236835 

External email sender, please take precaution. 

Hi Akshay, 

Kindly assist on the below request. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 30, 2021 8:26:52 PM 
Subject: Re: Refund Approval 2104236835 

Hi Akshay, 

Please assist on the below request. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 30, 2021 7:53:55 PM 
Subject: Refund Approval 2104236835 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Oct 5, 2021 

Order ID: 2104236835 

Child Ticket: 3275807 

Tracking: 982227 

Total Price: 1,430 EGP 

Issue Description The customer raised a return request for 4 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items. 

Case history: The customer reached out to us on Oct 21, 2021, we asked him about the tracking number or return slip the customer did not receive anything from the courier, and we have checked With WH team (Child Ticket: 3275807) we informed that we have not received the items. As per the customer, the items from order ID: 2104236835 have been returned with the items from order 2104236086 on the same day together. 

Customer's history: The customer is with us since 8/9/21 and placed 7 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Same 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END