Subject: Refund approval/9510628161
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 18 Dec 2021 03:03:53 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date : 31 Oct, 2021 
Order ID: 9510628161 
Tracking ID: 1000013431878 
Order value: AED 235.00 
Assistance Required: Refund approval 

Issue Description: As per the customer he/she has returned 6 items but under the return RMA details we can see items has not been picked up. 

Case history: The customer contacted us on 10 Nov, 2021 and informed us that he/she did not receive the refund for all these 6 returned items (163418770 - - Sustainable Bossini Solid Polo T-shirt with Spread Collar and Short Sleeves), (162182671 - - Striped Shirt with Long Sleeves and Button Tab), (162751887 - - Sustainable Bossini Printed Sweatshirt with Crew Neck and Long Sleeves), (162493161 - - Sustainable Solid Shirt with Long Sleeves and Tie-Ups), (162809324 - - Slogan Embroidered Crew Neck Sweatshirt with Long Sleeves), (160016748 - - Full Length Cuffed Jog Pants with Elasticised Waistband and Drawstring). We create a child ticket to check we have checked with WH but not received any response. 

The returned items value is AED 235. 

Customer history: the customer has been with us since Dec 2020 and has completed 5 orders with us so far. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned items. 

Regards, 
Prince