Subject: Refund approval/missing item - Order ID: 1616780522
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Loujain <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 14 Dec 2021 02:06:22 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 

Order Date: Dec 2, 2021 
Order ID: 1616780522 
Tracking ID: 42724246445 
Total Price: OMR46.11 
Concept: CENTREPOINT 

Assistance Required: Need missing items 

Issue Description: The customer placed an order for 15 items but as per the customer he/she has not received 4 items, Under the consignment details we can see that all items have been shipped/Delivered from our side. 

The missing item 
163600540/ 160588918 / 157076330 / 157018701 

Case history: The customer reached out to us on 8 Dec 2021. we have escalated to the courier but no action has been taken and then we raised to the warehouse to check for the missing item and then they informed us that 'we shipped the complete order from our side. 

Customer's history: The customer is with us since 11/30/21 and this is her first order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Mais,