Subject: Refund Approval - 6367501977
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Dec 2021 00:41:58 -0700 (MST)

Hi Akshay, 

Kindly assist with the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, December 13, 2021 12:36:57 PM 
Subject: Refund Approval 

Hi Team, 

Problem Statement :Refund Approval 

Order Date :Nov 17, 2021 
Order ID: 6367501977 
Tracking Number: 47268054864 
RMA : 1001660661 
Total Price : SAR 117 
Concept : CENTREPOINT 

Issue Description : The Customer created return request and returned the Items (163631678 & 161717380 ) and we had asked for the AWB from the customer but she said that it hasn't been shared with him, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment is not received from Courier at Ecom returns, Kindly check with Last mile team for the shipment. and then we have escalated to courier team and they have responded saying that No record found under AWB 47268054864 

Case history : The customer reached out to us on Dec 5, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment is not received from Courier at Ecom returns, Kindly check with Last mile team for the shipment. and then we have escalated to courier team and they have responded saying that No record found under AWB 47268054864 

Customer's history : The customer is with us since 11/17/21 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Bahashwan.